Summary
✨ AI‑Generated
A proactive application support engineering role providing Level 2 and Level 3 support for production systems. You will investigate incidents, resolve SQL Server issues, implement PHP fixes and enhancements, troubleshoot REST integrations, perform root-cause analysis, and work closely with development and database teams.
Highlights
Production support role offering hands-on work with PHP and SQL Server, incident resolution, root-cause analysis, minor enhancements, REST integrations, and collaboration with development and database teams.
Description
Position Overview:
We are looking for a proactive support engineer with strong PHP and Microsoft SQL Server skills to join our production support team.
Key Responsibilities: Provide Level 2 and Level 3 application support.
Triage, investigate, and resolve production incidents and service requests within SLA timelines.
Manage production incidents, service requests, and problem records in ServiceNow; keep tickets updated and communicate status to stakeholders.
Implement small enhancements, bug fixes, and hotfixes in PHP applications as part of agile sprints or ad hoc requests.
Support applications developed using PHP and SQL Server Diagnose and resolve SQL Server issues: writing queries, investigating performance, and supporting DB deployments.
Perform root-cause analysis and prepare permanent fixes or workarounds.
Develop minor enhancements, bug fixes, and configuration changes.
Support REST-based integrations and troubleshoot API-related issues.
Collaborate with development, database, infrastructure, and business teams.
Prepare technical documentation, knowledge articles, and support procedures.
Participate in on-call or shift-based support, if required.
Mandatory Skills
Hands-on development/support experience with PHP.
Proficient with Microsoft SQL Server (T-SQL, performance tuning, stored procedures, troubleshooting).
Practical experience with ServiceNow (incident/change/problem management and basic admin/configuration).
Strong knowledge of C#, HTML, CSS, and JavaScript Experience troubleshooting web applications in production.
Expertise in SQL and relational databases.
Experience with debugging tools, application logs, and performance analysis.
Good incident management and communication skills.
Secondary Skills
Experience with cloud platforms (Azure) and related services.
Good understanding of the insurance domain.
REST and SOAP web services.
IIS administration and deployment troubleshooting.
Entity Framework or equivalent ORM technology.
Windows services and scheduled jobs.
Azure DevOps, TFS, or similar source control and deployment tools.
Familiarity with CI/CD pipelines and deployment processes (Azure DevOps pipelines preferred).
Familiarity with monitoring tools such as Splunk, AppDynamics, Dynatrace, or equivalent.
Familiarity with Angular and React.
Experience and Qualifications:
5+ years of experience in PHP application development or application support.
Experience supporting enterprise applications in production.
Experience working in ITIL-based support environments.
A bachelor's degree in computer science, information technology, or a related discipline is preferred.
