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Retail Customer Service Manager - Weekends

About You — United Kingdom · Posted ~1 hour ago

Part-time Onsite Visa History ✓ £13.00 per hour

Skills

customer service cash handling transaction processing complaint handling problem solving safer gambling practices betting terminals transaction systems

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Summary ✨ AI‑Generated

Provide excellent customer service in a fast-paced retail environment on weekends. You’ll assist customers, process transactions including cash, handle concerns empathetically, maintain high shop standards, support safer gambling practices, operate betting terminals, and help open or close the location.

Highlights

A weekend-focused customer service role offering £13 per hour, hands-on customer interaction, responsibility for transactions and shop standards, and opportunities to develop retail and service skills in a team environment.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. You will work 2 days from 3. Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.