Summary
✨ AI‑Generated
Join a regional logistics team as a senior specialist responsible for designing, analyzing, and optimizing payment and incentive strategies for delivery couriers across diverse markets. You will translate business objectives into practical operational programs, use data to improve courier earnings and fleet satisfaction, and balance performance improvements with financial discipline. The role offers substantial ownership, cross-market exposure, and the opportunity to shape important operational levers.
Highlights
Strategic, data-driven role with significant ownership over rider payment and incentive models across multiple international markets. Offers strong exposure to logistics performance, financial sustainability, and cross-market strategy while directly influencing rider earnings and operational outcomes.
Description
Job DescriptionWe are seeking a highly analytical and results-driven individual to join our regional logistics team as a Senior Specialist, Performance (Courier Pricing).
In this role, you will play a critical part in designing, analyzing, and optimizing rider payment and incentive strategies across our 16 diverse markets.
Acting as the bridge between high-level business goals and on-the-ground operational reality, you will treat rider incentives as a key operational lever.
You will use data-driven insights to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance while ensuring financial sustainability.
Key Responsibilities:
Incentive Strategy & Governance: Define and optimize rider payment and incentive models.
Develop frameworks to harmonize incentive strategies across diverse markets while allowing for necessary local adaptations, maintaining consistency and financial discipline.
Ensure payment models align with broader business goals, logistics performance KPIs (e.g., delivery time), and rider satisfaction.Financial Impact & Cost Efficiency: Continuously evaluate the financial impact of payment models and monitor cost-per-order (CPO) trends.
Ensure incentive structures align with broader profitability targets while maintaining sufficient rider supply and fleet retention.Data Analysis & Insights: Dive deep into large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations.
Translate complex data into actionable strategic recommendations.Rollout of Models & Automation: Execute and drive the regional implementation of advanced data science models and automated tools tailored to rider payments and operational efficiency.Initiative Rollout & Innovation: Challenge the status quo by introducing innovative techniques to enhance rider payment systems.
Support the testing and rollout of strategic initiatives and new pay components (e.g., dynamic pricing, surge models, quest incentives) aimed at improving logistics performance and order acceptance rates.Product Collaboration: Partner with the Delivery Hero’s Central Product team to influence the development of payment-related features.
You will translate business requirements into product requests, participate in testing, and ensure the successful adoption of new product capabilities across the region.Stakeholder Management & Market Partnership: Work closely with operations, finance, product, and local logistics stakeholders.
Build strong relationships with market teams to understand their unique challenges, implement refined incentive structures, and drive scalable solutions.
