Summary
✨ AI‑Generated
Join a managed-cloud operations team as an L2 Cloud Engineer, supporting customer environments, resolving escalated incidents, performing root-cause analysis, reviewing deployment procedures, and improving operational runbooks and infrastructure reporting. The role involves close collaboration with junior engineers and delivery stakeholders, as well as customer-facing discussions around architecture and future workloads.
Highlights
Hands-on cloud operations role with strong ownership of customer environments, incident resolution, architecture improvement, automation of operational processes, and exposure to AWS best practices.
Description
Responsible for cloud operational activities in managed-service team as L2 Cloud Engineer for AWS Cloud, such as the following:
- Work on-site in Jabodetabek Area- Collaborate with L1 engineers, presales and project managers to create, execute & improve daily operation activities
- Involved in discussion with customer pertaining current architecture, improvement, solutions and potential new workloads
- Perform & support implementation, service request, and change request for customer environment- Create & review method of procedures (MOP) for deployments or changes
- Response to escalation from L1 Cloud Engineers
- Troubleshoot issues & respond to incidents- Create & review incident report
- Perform root cause analysis and create problem report
- Create & review monthly cloud infrastructure report, including recommendation for improvements that aligned with AWS best practices
- Create and improve operational runbooks for daily operations
- Involved in transfer knowledge activities to internal team & customer
Technical Requirement:
- Hands-on experience on AWS cloud infrastructure administration
- Proficient in networking concepts, including but not limited to VPCs, transit gateway, routing, firewalls, load balancers, Route53, Direct Connect and VPNs in AWS or on-premises.
- Experienced in AWS Multi-Account environment, such as implementing and managing AWS Landing Zone & AWS Control Tower
- Have the capability in creating and using Infrastructure-as-a-code (IaC) scripts with CloudFormation & Terraform
- Experienced in managing Linux operating system, and scripting (such as shell & python) is a plus- Familiar with containerized application platform, such as Kubernetes, Openshift, or Docker is a plus
Non-technical Requirement:
- Have AWS Solutions Architect Professional certification
- 2 years of hands-on experience in AWS cloud engineering
- Excellent problem-solving skills, with the ability to work independently and in cross-functional teams.- Strong communication skills, both written and verbal, to articulate technical concepts to non-technical stakeholders.
