Senior SMB Account Manager

Job DescriptionYOUR MISSION As a Senior Account Manager (SMB), you will be responsible for driving the growth, health, and retention of our most valuable Small and Medium Business portfolio. You will act as a strategic advisor for our key partners, driving advertising and promotional engagement, and serving as the primary regional point of contact for the SMB segment. Leveraging a strong data-driven mindset, you will deliver business visibility across internal teams and executive forums. THE JOURNEY Proactively manage and scale a high-value portfolio of +400 SMB partners, driving revenue growth, order volume, and long-term retention across the platform. Drive partner retention strategies by increasing adoption of platform features, advertising solutions, and promotional campaigns to deliver mutual profitability. Serve as the trusted lead and single point of contact for regional stakeholders and cross-functional teams on all SMB partner-related initiatives, trends, and challenges. Leverage business analytics to monitor key metrics, generate actionable insights, and present business performance in WBR with cross-functional and leadership teams. Proactively engage with a high-volume portfolio of SMB partners—maintaining a cadence of at least 60 partner touchpoints per week—to conduct strategic business reviews, uncover operational efficiencies, drive marketing opportunities, and secure long-term retention. Collaborate with the wider account management team to share best practices, optimize internal processes, and elevate the overall SMB strategy.