Skills
Digital transformation
Customer experience strategy
Organizational maturity assessment
Business analysis
Strategic planning
Operating models
Customer journey design
Service blueprinting
Omnichannel experience
Product discovery
Consulting engagement management
Team leadership
Budget management
Risk management
Executive presentations
Summary
✨ AI‑Generated
A lead consulting role for an experienced transformation professional who can assess digital and organizational maturity, define ambitious CX and transformation strategies, and translate them into future-state experiences and operating models. You will lead multidisciplinary engagements, manage budgets and risks, present recommendations to executives, and contribute to commercial growth.
Highlights
Lead end-to-end digital and CX transformation engagements, shape differentiated strategies, guide multidisciplinary teams, engage executive stakeholders, and combine consulting delivery with business growth opportunities.
Description
Job DescriptionPillar 1 — Client success: strategy, CX and transformation delivery
Assess digital, customer experience, and organisational maturity.
Analyse business challenges, customer needs, and market opportunities.
Define transformation visions, strategic objectives, and operating models.
Benchmark clients against best-in-class competitors and industry leaders to define ambitious, differentiated strategies.
Push clients beyond incremental improvement: design strategies and experiences that set them apart from their competitors.
Lead Customer Experience transformation initiatives, from research to journeys, service blueprints, and future-state omnichannel experiences.
Facilitate product discovery and bridge business, customer, and technology needs.
Lead consulting engagements end-to-end: manage multidisciplinary teams, ensure quality of deliverables, monitor budgets and risks, and present recommendations to executive stakeholders.
Pillar 2 — Business growth: pre-sales and account development
Shape win strategies, RFP responses, and value propositions that beat competing agencies to the deal.
Identify and develop growth opportunities within existing accounts, including cross-selling other SQLI service lines.
Participate in thought leadership, market positioning, and consulting offer development.
Cross-cutting — Orchestration and leadership across service lines
Act as the connector between service lines: know who does what across SQLI and bring the right expertise to each client situation.
Orchestrate joint delivery when engagements span multiple practices.
Coach and mentor consultants and project teams; contribute to knowledge sharing and methodologies.
Represent SQLI through events, publications, and industry initiatives.
