Summary
✨ AI‑Generated
A Customer Success Manager is sought to build and strengthen customer relationships in an AI-driven customer experience environment, with a focus on delivering value throughout the customer journey. The role suits someone proactive, collaborative, curious, comfortable with change, and committed to continuous learning.
Highlights
Customer-focused role in an AI-driven environment, with emphasis on building strong relationships, continuous learning, collaboration, initiative, and adapting to rapid change.
Description
We turn every customer interaction into an opportunity.
We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.“The entire customer journey.
One platform”What we valueEvery CM.com colleague, connects to our 4 shared values: Drive and LeadYou take initiative, make decisions and recognize opportunities.
Making mistakes is part of moving forward.Grow and LearnThe growth of our colleagues and our customers is our priority.
You like to experiment, learn continuously and actively share knowledge and insights with others.Together and CareWe work together and we believe that diverse perspectives lead to stronger outcomes.
You value the social side of work, you show genuine interest and care about one another’s well-being.Speed and ChangeBy welcoming AI Agents into our organisation, we fundamentally change how work is done.
You are comfortable with change and you love working in a high paced environment.The RoleAre you passionate about live events and entertainment, and do you have a knack for awesome-looking ticket shops and data-driven marketing strategies? At CM.com, we empower the live industry with innovative tech and solutions, including ticketing, marketing, AI, and mobile apps, trusted by major names such as Tomorrowland, Loveland, Ziggo Dome, F1 Dutch Grand Prix, Live Nation, Zwarte Cross, SAIL Amsterdam, Pukkelpop, Feyenoord, and Amnesia Ibiza.With data-driven ticket sales becoming a key trend, event organizers are increasingly leveraging insights to optimize their strategies and enhance audience engagement.
Similarly, data-driven marketing strategies are transforming how events connect with their audiences, creating personalized experiences that drive loyalty and revenue.As a Customer Success Manager in our Music & Sports team, you’ll play a pivotal role in helping clients harness the power of CM.com’s Ticketing platform and Marketing tools to create value and maximize their success in the events industry.
You will:Onboard customers through tailored workshops and hands-on guidance to get them up-and-running on the Ticketing platform fasterDevelop tailored marketing strategies with clients leveraging the Mobile Marketing Cloud to drive ticket salesAnalyze customer data, usage patterns, and tracking metrics to optimize campaigns and deliver actionable insightsMonitor product innovations, market trends, and industry developments to inform client strategiesCollaborate with sales, marketing, and product teams for seamless client experiencesActively experiment with AI tools to improve your work and share learnings with the team
