Summary
✨ AI‑Generated
An After-Sales Engineer is sought to manage service-center rework activities and lead high-voltage battery diagnosis, maintenance, inspection, and repair. The role includes customer-site troubleshooting, technical support, product training, service-resource coordination, and resolving after-sales issues efficiently. Short-term business travel may be required.
Highlights
Hands-on engineering role combining high-voltage battery troubleshooting, maintenance, customer technical support, training, and occasional business travel, with broad responsibility for after-sales service quality.
Description
Essential Duties and Responsibilities:
Manage the daily operation of rework functional area of service center.Lead to do the HV battery rework,including PACK fault diagnosis, maintenance, inspection and so on.Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., accept other business trip tasks;Provide after-sales technical support and battery system product introduction training to customers;Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs;Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service;Connect with customers and end users, communicate without barriers, and solve customer problems efficiently;Other after-sales related support work.
Required Qualifications:
Bachelor degree or above, work experience in new energy industry is preferred;Good oral, written and presentation English communication skill, Chinese is preferred;Those who have been engaged in after-sales service are preferred;Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred;It is a priority to have development channels of overseas third-party service providers.Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner.Willing to travel to customer site frequently if necessary .Local overseas study experience, or expatriate study experience in China is preferred;It is best to have the operating document requirements of the country, such as 3S certification required by Germany, and DGUV high-pressure operation qualification is preferred.
The role is based anywhere in Europe and involves travel throughout Europe depending on the project.
