User Technology Technician

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Here at Wise we're working to create a seamless IT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed hump. We have a highly mobile, geographically diverse work environment and currently we look after 20 offices of varying sizes. The teams that support all this are called User Technology (UT). UT comprises autonomous teams that build and maintain everything needed to support our company mission. These teams include device management, conferences and events, network infrastructure, service management and user access management organised into various engineering and support functions. We already have an amazingly dedicated and talented team of 100 technicians and engineers Wisers. We are looking for an Experienced IT Support Specialist to join our Team in our Hyderabad office. Our mission is to support everyone in Wise through ensuring we’re offering the best equipment, keeping it safe and running in peak condition. Key Responsibilities Provide IT support and troubleshooting for both Windows and Apple environments. Manage endpoint support, including expertise in Kandji and Intune. Identify and suggest potential areas for improvement. Be an encyclopaedia on Wise's IT products and services. Document work thoroughly and create guides for fellow technicians and customers. Install, modify and repair computer hardware and software. Help acquaint new users with tools & tech in Wise. Ensure high-quality ticket management and understand the importance of efficient issue tracking. Procurement and vendor management. Qualifications A Bit About You Have 2 years or more experience in an IT support role. Proficient in troubleshooting Windows and Mac operating systems. Hands-on experience with endpoint management tools such as Kandji and Microsoft Intune. Excellent documentation skills, including the ability to create guides and manuals. Experience with Jira/Atlassian or similar ticketing/project management tools. Experience with 2FA solutions such as OKTA. You enjoy helping people and solving problems by nature. Ability to work under pressure. Passionate about computing and user experience. Comfortable working both independently and as part of the team as the situation requires. Researching solutions and the latest technology is second nature to you. Why Join Us Competitive salary and benefits package. Opportunity to work on cutting-edge technology projects. Collaborative and supportive work environment. Continuous learning and professional development opportunities. Chance to make a significant impact in a growing organisation. If you are a dedicated IT support technician with a passion for solving complex problems and helping others succeed, we encourage you to apply. Join our team and be a part of our mission to deliver exceptional IT support and innovation. Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.