Channel Management Executive, POS Partnerships

Job DescriptionJob Ref ID: JR0085569 The role sits within the newly formalized POS Partnerships & Channel Strategy function, owning the day-to-day commercial relationship with POS aggregators and middleware providers operating in Turkey Single point of contact for POS/middleware partners in market, translating the regional certification model, tiering framework and commercial playbook into local execution Acts as the bridge between local commercial, product and support teams and the POS partner ecosystem, surfacing market-specific integration and support issues to the regional function High-visibility, build-from-scratch mandate given the scale of Turkey's POS-connected order share and the operational gaps already identified locally (e.g. unresolved programmatic menu management for POS vendors) What You Will Do Own and grow the commercial relationship with all POS/middleware partners active in Turkey, from onboarding through to tier upgradesExecute the partner certification and tiering model locally, tracking partner compliance against SLA and feature-adoption requirementsRun the local lead-sharing and cross-pitching pipeline with POS partners, driving net-new restaurant supply and tracking conversionAct as the first-line triage and escalation point for partner-reported technical and support issues, routing critical cases to Central Product/TechHost regular business reviews (QBRs) with top-tier Turkey partners, covering performance, roadmap alignment and joint marketingMaintain accurate local partner and pipeline reporting to feed into the regional POS function's dashboards and OKRsPartner with local AMs/KAMs to ensure consistent onboarding, documentation and support standards across POS-connected merchantsFlag market-specific product and commercial requirements upward to the Manager, POS Partnerships & Channel Strategy for regional/Central prioritisation