Summary
✨ AI‑Generated
A Solutions Engineer is sought to lead hands-on delivery of cloud and customer-experience solutions. The role requires strong expertise in AWS, Amazon Connect, and serverless architectures, with responsibility for designing secure, scalable, high-performing platforms and modernizing customer engagement workflows.
Highlights
Hands-on technical leadership role with compensation up to $160k plus super, focused on cloud-native customer experience solutions, scalable architectures, and impactful enterprise projects.
Description
Solutions Engineer – Amazon Connect / AWS / Serverless
Up to $160k+ SuperMinimum 5 years of experience in cloud solutionsMust be confident across Amazon ConnectCall me on 0480 525 754 or email your CV to Jack.Ford@searchability.com.au
WHO ARE WE?
We are a Sydney-based cloud solutions and CX-focused MSP, delivering innovative contact centre and customer experience platforms for enterprise and SMB clients.
Our team specialises in leveraging Amazon Connect and AWS technologies to design scalable, secure, and high-performing customer engagement solutions.
With a strong presence in Australia, we partner with clients to modernise their customer experience operations, streamline workflows, and implement reliable cloud-native platforms.
Our collaborative environment allows engineers to grow their skills while contributing to meaningful, high-impact projects.
WHAT WILL YOU BE DOING?
As a Solutions Engineer, you will be a hands-on technical lead for CX and cloud-native solutions.
Your responsibilities will include:
Designing, developing, and supporting Amazon Connect-based customer experience solutionsBuilding backend services and APIs to integrate CCaaS platforms with core systemsManaging serverless cloud architectures in AWS, including Lambda, DynamoDB, S3, and API GatewayMaintaining technical documentation and contributing to deployment and testing standards
You will collaborate closely with solution architects, CX specialists, and delivery teams to ensure systems are scalable, secure, and meet performance requirements.
WE NEED YOU TO HAVE…..
Hands-on experience with Amazon Connect and AWS serverless architecturesStrong backend/API development skills (Node.js / TypeScript / Python)Experience integrating cloud systems with enterprise platforms (Salesforce, Dynamics)Solid understanding of CI/CD, infrastructure-as-code, and cloud deployment processesMinimum 3 years of experience in cloud or CX solutions engineeringExcellent problem-solving, communication, and teamwork skills
TO BE CONSIDERED…..
Please apply online or email me directly at Jack.Ford@searchability.com.au.
For more information, call Jack on 0480 525 754.
Available from 7am to 10pm.
By applying, you give consent for us to process your application in conjunction with this vacancy only.
You can also connect with me on LinkedIn by searching Jack Ford.
