Lead Platform Operations Engineer

About BigHand BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge. We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers. We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun. About The Role Join BigHand to lead the evolution of our cloud-native SaaS platforms, combining hands-on engineering with team leadership to deliver secure, scalable, and high-performing solutions on Azure. This is a high-impact role where you will shape platform strategy, drive reliability, and enable faster innovation across the business. What You’ll Do As a Lead Platform Operations Engineer, you will combine hands-on engineering with leadership to drive the evolution, reliability, and security of our SaaS platforms. You will: Lead & Develop High-Performing Teams Lead, mentor, and grow a team of Platform Operations engineersDrive a culture of continuous learning, accountability, and DevOps best practiceManage performance, capacity planning, and team development Drive Cloud Platform Transformation Lead the transition of on-prem systems to Azure (IaaS, PaaS)Architect and evolve container-based platforms using Kubernetes and DockerDefine and maintain platform standards, patterns, and best practices Own Platform Reliability, Security & Performance Lead incident response, root cause analysis, and platform improvementsImplement robust monitoring, observability, and alerting strategiesDrive security improvements aligned to ISO27001, SOC2, and modern SDLC practicesEnsure strong governance across infrastructure, applications, and data Deliver Scalable & Secure Platform Operations Build and enhance Infrastructure as Code (Terraform, PowerShell)Drive CI/CD maturity using Azure DevOps and integrated security toolingImplement SRE principles, BCP/DR strategies, and resilience engineeringEliminate manual processes through automation Partner Across the Business Collaborate closely with Product, Engineering, Architecture, and Customer teamsInfluence platform strategy balancing speed, cost, risk, and complianceSupport customer onboarding and improve deployment processesManage vendor relationships and identify optimisation opportunities Continuous Improvement & Innovation Track and prioritise technical debtOptimise cloud cost and capacityBring emerging cloud, security, and AI knowledge into the organisationChampion DevOps and modern engineering practices across teams What We’re Looking For You are a technically strong, hands-on leader with a passion for building scalable cloud platforms and developing high-performing teams. Technical Expertise Deep experience with Microsoft Azure (Compute, Networking, Security, Data)Strong hands-on experience with Kubernetes, Docker, and container orchestrationExpertise in Infrastructure as Code (Terraform) and scripting (PowerShell, Bash, SQL, KQL)Proven delivery of CI/CD pipelines (Azure DevOps YAML essential)Experience implementing security tooling (SAST, DAST, container scanning, WAF)Strong knowledge of cloud security, encryption, TLS/SSL, certificates, and access controlExperience with observability, monitoring, and alerting tools Security & Compliance Practical experience implementing ISO27001 and SOC2 controlsKnowledge of OWASP methodologies and secure development lifecycle practicesExperience with vulnerability management, PAM, secrets management, and secure access Platform & Operations Excellence Experience running and scaling highly available SaaS platformsStrong understanding of SRE, incident management, and operational best practicesExperience implementing BCP/DR solutions across cloud and on-prem Leadership & Delivery Proven leadership experience managing technical teams (5+ years)Ability to lead multiple complex initiatives end-to-endStrong stakeholder management and communication skillsAbility to balance business priorities with engineering excellence Mindset & Approach Curious, growth-oriented, and continuously learningAnalytical problem-solver with strong attention to detailComfortable challenging the status quo while driving pragmatic changeCollaborative, positive, and team-focused What we offer 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New YearVarious wellbeing benefits including private medical, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental healthOpportunities to give back with company volunteer events and individual volunteer daysCareer growth opportunities and study leave allowanceFamily benefits including enhanced parental leave, secondary caregiver leave and fertility supportFinancial benefits including pension scheme, life assurance, and salary sacrificingCycle to Work Scheme and Tech SchemeGrowing business with a global presence, flexible working, modern offices, and remote work options Our DEI Commitment We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.