Software Support Intern

“LMS Champion” Software Support Intern About the Role We are looking for a proactive and organized Software Support Intern to join our team. This role is ideal for someone who enjoys working with people, solving problems, and learning technology in depth. We are an e-learning company working with clients across multiple industries, with strong expertise in retail and luxury products. We create impactful digital learning experiences and help global brands engage and educate their teams through innovative learning solutions. You’ll be the go-to person helping our clients get the most out of our Learning Management System (LMS) after onboarding. Working closely with Project Managers, you’ll answer platform questions, troubleshoot issues, provide practical guidance and tutorials, and introduce clients to new features. As you become an expert in the platform, you’ll also help connect client needs with teams such as IT and Product Development, keep communication and follow-ups on track, and create clear, client-friendly documentation and resources. It’s a hands-on role combining technology, client experience, and problem-solving, and a great opportunity for someone looking to grow into Product Management, Customer Success, or Operations. Ideally, we are looking for someone available at least 120 hours/month (on umowa zlecenie). What You’ll Do Support clients with questions related to our Learning Management System (LMS) and learning solutions.Develop in-depth knowledge of our LMS and become a trusted internal point of contact for platform-related questions.Troubleshoot platform-related issues and ensure clients receive clear and timely communication.Support Project Managers with platform-related questions, client requests, tutorials, and guidance.Guide clients through new platform features and updates.Create and maintain clear, client-friendly documentation for new features, with resources that can be easily shared with customers.Keep documentation, client follow-ups, and communication records organized and up to date.Build strong client relationships and contribute to a smooth, high-quality customer experience.Identify recurring challenges and opportunities to improve processes, and proactively suggest practical solutions. Who We’re Looking For We’re looking for someone who is: an active studentProactive, reliable, and highly organizedExcellent in written and spoken English (mandatory)Comfortable communicating with both clients and internal stakeholdersCurious and “a bit geeky”; someone who enjoys understanding how digital platforms and systems workDetail-oriented and capable of managing multiple tasks simultaneouslyPositive, solution-oriented, and eager to learn Nice to Have Previous experience in customer support, customer service, hospitality, account support, or client-facing rolesInterest in technology, SaaS platforms, e-learning, or digital productsFamiliarity with project coordination or stakeholder communicationRelevant fields of study include Communication, Business, Management, Marketing, Psychology, Project Management, E-learning, or related disciplines. What We Offer Hybrid work environment with an office located in Kraków city centerFull onboarding and necessary equipmentOpportunity to work closely with experts in the e-learning industryExposure to international clients across various industries, especially retail and luxury brandsFriendly, collaborative, and fast-growing environment