Summary
✨ AI‑Generated
An advanced technical support engineering role providing multi-region, end-to-end support across multiple escalation levels. You will perform deep troubleshooting in SQL Server environments, investigate API integrations, administer Linux and Windows systems, identify root causes, and resolve complex enterprise software issues.
Highlights
Provide multi-region, end-to-end technical support beyond traditional help desk work. The role emphasizes advanced troubleshooting across databases, APIs, and operating systems, offering the opportunity to solve complex customer issues and contribute to reliable enterprise solutions.
Description
Company Description:
John Galt Solutions is a recognized leader in supply chain planning, leveraging its AI-powered Atlas Planning Platform to accelerate digital transformation and unify data, decisions, and operations on a single platform.
With a focus on delivering tangible business outcomes, driving innovation in supply chain planning, and advancing machine learning and AI, John Galt Solutions empowers businesses to unlock effective supply chain strategies.
The company collaborates with iconic and innovative brands across various industries and sizes, helping them solve critical operational challenges, reduce risk, and achieve transformational results.
Role Overview:
We are seeking a highly analytical and proactive Technical Support Engineer to provide multi-region, end-to-end support (Levels 1, 2, and 3).
This is not a traditional help desk role; we require a specialist capable of deep-dive troubleshooting in SQL Server environments, API integrations, Linux/Windows administration, and DevOps workflows.
The ideal candidate thrives under pressure, possesses an investigative mindset, and can bridge the gap between technical infrastructure and business supply chain logic.
Key Responsibilities:
• Database Administration: Manage SQL Server environments, including performing backups/restores, user configuration, role assignment, and job monitoring.
Develop complex queries and troubleshoot database bottlenecks and errors.
• Data Integration & ETL: Create, modify, and troubleshoot SSIS packages.
Manage data files (XML, TXT) ensuring correct encoding (ANSI, UTF-8, Unicode UCS-2 LE).
• API & Web Services: Perform troubleshooting for web services and APIs.
Utilize tools like Postman or Hoppscotch to execute API calls and validate responses.
Manage SSL/TLS certificates on servers.
• Infrastructure & DevOps: Administer Linux-based SFTP (creation, configuration, and maintenance).
Provide troubleshooting support for Kubernetes and Talend environments.
• Systems & Security: Manage Identity and Access Management (IAM) via SSO methods, including SAML, Okta, and Azure Active Directory.
• Monitoring & Analysis: Analyze network metrics, disk I/O (read/write), and server performance.
Utilize Power BI and Advanced Excel for data reporting and forecasting support.
• Business Domain Support: Assist in troubleshooting tools related to Supply Chain management and forecasting calculations.
Technical Requirements:
• Databases: Expert knowledge of SQL Server & SSIS.
• Programming/Scripting: Proficiency in Python and Advanced Excel (VBA/Programming).
• DevOps/Cloud: Familiarity with Kubernetes, Talend, and Azure AD.
• Operating Systems: Strong Linux administration skills (specifically SFTP).
• Tools: Postman/Hoppscotch, Power BI, Excel, SSO (Okta/SAML).
Soft Skills & Qualifications:
• Proven experience in multi-region technical support (L1-L3).
• Exceptional analytical and complex problem-solving skills.
• Proactive and investigative approach to incident management.
• Ability to work effectively under pressure and within a team.
• Availability: Must be able to work according to the Amsterdam (CET/CEST) time zone.
