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Senior Key Account Manager

Delivery Hero — Portugal · Posted ~2 hours ago

Senior Onsite Visa History ✓

Skills

key account management relationship management sales business development KPI analysis reporting negotiation partner management

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Summary ✨ AI‑Generated

Manage a portfolio of high-value commercial partners, building strong relationships and developing strategies to grow their business. You will conduct regular business reviews, monitor KPIs, negotiate promotions and marketing initiatives, improve commercial performance, and identify opportunities for cross-selling and upselling.

Highlights

Senior partner-facing role with ownership of a strategic portfolio, strong relationship-building opportunities, and responsibility for growth plans and commercial performance. Includes cross-functional collaboration and data-driven account management.

Description

Job DescriptionYOUR WORK-LIFE OPPORTUNITY: We are looking for a Senior Account Manager to be responsible for a portfolio of food top partners in Porto. Your role is to build strong relationships with top partners, manage their account and implement strategies that will grow your partner’s business inside Glovo and make you achieve your goals and targets. Check this video to understand how life is at Glovo. BE A PART OF A TEAM WHERE YOU WILL: Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews). Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs. Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling). Ensure that Glovo has the best content by signing preferred partnerships with partners. Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc). Improve Glovo’s revenue through commission renegotiation and selling assets. Understand, build action plans and follow up on churned and inactive partners. Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.