Business Operations Manager - Belgium

Are you someone who thrives in a fast-paced environment, thinks on their feet, and loves solving complex operational puzzles, while also enjoying getting out into the field to build real relationships? As Business Operations Manager Belgium, you will be the operational backbone of our repair network in Belgium. You are the go-to person for managing all transactional damages across Belgium, making sure repairs are followed up, issues are resolved quickly, and all parties remain satisfied.This role combines hands-on operational execution with relationship management. Alongside your day-to-day operational work, you'll head into the field roughly once or twice a month to visit repair shops and strengthen the partnerships that keep our network running.What will you be doing?You will be the central point of contact for all transactional damage management in Belgium. Your day-to-day will include a mix of operational tasks, stakeholder communication, and periodic field visits:Operational & administrative tasks (±80%)Handle inbound calls and manage customer enquiriesResolve payment issues and monitor repair delays, including backorder delaysMonitor the Damage Repair quote status and the repair shop's repair tracker updatesManage quality issues and follow up on escalationsOnboard new repair shops and chains, and create their accounts in our databaseManage Intercom communication and support the broader Operations teamEducate users to use our different dashboards properlyRelationship & field work (±20%)Visit repair shops across Belgium roughly 1-2 times a month to build and strengthen relationshipsBuild and maintain strong relationships with repair shops, both from the back-end and in personIdentify gaps or issues in the Belgian network and flag them for follow-upRepresent Fixico as the trusted point of contact for repair shop partners in BelgiumQuickly adapt and switch between operational and relationship-focused tasks as new initiatives are launched