Skills
Customer experience strategy
Digital transformation
Organizational maturity assessment
Business analysis
Customer research
Service design
Journey mapping
Service blueprinting
Omnichannel experience design
Product discovery
Consulting engagement leadership
Team leadership
Budget management
Risk management
Executive stakeholder management
Pre-sales
Summary
✨ AI‑Generated
A lead consultant is sought to guide organizations through customer experience and digital transformation initiatives. You will assess maturity, analyze business and customer needs, define transformation visions and operating models, design journeys and service blueprints, facilitate product discovery, and lead multidisciplinary engagements through delivery while managing quality, budgets, risks, and executive communication.
Highlights
Lead end-to-end customer experience and digital transformation engagements, from research and strategy through future-state experience design and delivery. The role combines strategic advisory work, multidisciplinary team leadership, executive-level interaction, and commercial growth responsibilities.
Description
Job DescriptionPillar 1 — Client success: strategy, CX and transformation delivery
Assess digital, customer experience, and organisational maturity.Analyse business challenges, customer needs, and market opportunities.Define transformation visions, strategic objectives, and operating models.Benchmark clients against best-in-class competitors and industry leaders to define ambitious, differentiated strategies.Push clients beyond incremental improvement — design strategies and experiences that set them apart from their competitors.Lead Customer Experience transformation initiatives, from research to journeys, service blueprints, and future-state omnichannel experiences.Facilitate product discovery and bridge business, customer, and technology needs.Lead consulting engagements end-to-end: manage multidisciplinary teams, ensure quality of deliverables, monitor budgets and risks, and present recommendations to executive stakeholders.Pillar 2 — Business growth: pre-sales and account development
Shape win strategies, RFP responses, and value propositions that beat competing agencies to the deal.Identify and develop growth opportunities within existing accounts, including cross-selling other SQLI service lines.Participate in thought leadership, market positioning, and consulting offer development.Cross-cutting — Orchestration and leadership across service lines
Act as the connector between service lines: know who does what across SQLI and bring the right expertise to each client situation.Orchestrate joint delivery when engagements span multiple practices.Coach and mentor consultants and project teams; contribute to knowledge sharing and methodologies.Represent SQLI through events, publications, and industry initiatives.
