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Senior Production Support Engineer

Emagine — Poland · Posted ~1 hour ago

Senior Contract Hybrid

Skills

Production support payment systems SQL Linux major incident management service restoration root cause analysis problem management production change management operational resilience SRE

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Summary ✨ AI‑Generated

A senior production support engineer is needed for a long-term banking technology project supporting global payment platforms. The role focuses on monitoring production, resolving major incidents, performing root cause analysis, restoring services, supporting releases and changes, and strengthening operational resilience and SRE practices. On-call and out-of-hours support are part of the role.

Highlights

Long-term banking project with a hybrid work model, focused on global payment platforms, operational resilience, incident management, service reliability, and development of SRE capabilities.

Description

PROJECT INFORMATION: Industry: Banking Work model: Hybrid Project language: English Business trips: n/a Project length: >12 months Start: ASAP / Flexible Assignment type: B2B Summary: The role of Senior Production Support Engineer primarily focuses on ensuring operational stability and resilience for global payment platforms, assisting in the transition towards 24/7 support while enhancing Site Reliability Engineering (SRE) capabilities. Main Responsibilities: Monitor and support production environments.Manage major incidents and facilitate incident resolution.Conduct Root Cause Analysis (RCA) and problem management.Restore service and enhance production stability.Support changes and releases in production.Manage operational resilience and stakeholder relationships.Provide on-call and out-of-hours support. Key Requirements: Experience in production support for payment systems.Expertise in major incident management.Hands-on skills in service restoration and RCA.Working knowledge of SWIFT and payment processing platforms. Nice to Have: Experience with automation and reliability engineering.Skills in observability and monitoring strategies.Familiarity with SLOs and SLIs.Background in financial technology and banking environments.