Cloud Operations Engineer - 2nd Shift, Weekend

1. About Our Client: The organization operates in the cloud database services industry, providing a multi-cloud database-as-a-service platform designed to support a wide range of customers from early startups to large multinational companies undergoing digital transformation. It addresses challenges related to managing and operating cloud-native databases by offering a globally distributed, multi-cloud platform that supports AWS, Google Cloud, and Microsoft Azure. The service supports over 67,000 customers, including a significant portion of the Fortune 100, emphasizing its scale and reach. 2. About the Opportunity: The Cloud Operations Engineer (2nd Shift, Weekend) role is integral to maintaining the operational success and uptime of the organization's cloud database platform. This position involves monitoring, troubleshooting, and resolving incidents to ensure continuous service availability, with a focus on supporting government customers in FedRamp environments. The role contributes directly to customer satisfaction and operational stability by managing live incidents and enhancing system processes. 3. Responsibilities: • Coordinate with a global team to ensure uptime guarantees for customers • Scale the operations team by implementing new processes and tools • Design and deploy systems to reduce incident resolution time • Monitor and detect customer-facing platform incidents • Automate monitoring and troubleshooting tasks • Diagnose incidents and determine resolution or escalation steps • Collaborate with product and engineering teams to improve management applications • Inform leadership about major outages • Participate in on-call rotations handling customer incidents 4. Requirements: • Minimum 2 years of experience as an on-call DevOps, SRE, or Cloud Operations engineer • Expertise in Linux system administration and troubleshooting • Experience with monitoring, system performance analysis, and reporting • Knowledge of networking technologies such as DNS and TCP/IP • Understanding of database operations and concepts • Familiarity with AWS and other cloud platforms (GCP, Azure) • Ability to write scripts or small programs for system problem-solving • Degree in Computer Science, Computer Engineering, or equivalent experience • Proficiency in at least one programming language: Java, Go, Python, or JavaScript • U.S. citizenship or national, with ability to work on U.S. soil due to FedRamp requirements • Willingness to participate in pager duty rotations including nights, weekends, and holidays • Ability to work 2nd shift weekend hours (3pm - 12am EST; Saturday - Wednesday) 5. Pay Range and Compensation Package: • The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. 6. Benefits & Perks: • Competitive salary, equity, pension, and health insurance • Regular performance, compensation, and development reviews • 20 weeks of maternity and paternity leave Equal Opportunity Statement: Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.