Software Engineer Intern, Support

Search jobs Explore companies Join talent network Talent Software Engineer Intern, Support smartdata solutions Software Engineering, Customer Service Plano, TX, USA Posted on Sep 5, 2026 Apply now Software Engineer Intern, Support Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for interns to join our team! What you’ll be doing? Analysis & Resolution Manage customer accounts to ensure processes are working as expected and identify potential problems.Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.Understand and follows all assigned customer workflows including import and export processes.Interpret customer business processes, analyze problems, and recommend programmable solutions.Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies. Communication Communicates to customers (via emails and phone calls) about SDS workflows.Communicates to client of any critical production issues that may affect a customer’s production process.Communicates to team lead, manager or COO on any critical production issues related to the client.Adheres to SDS’s courteous and professional, written and verbal, communication standards.Consistently high rating on customer satisfaction surveysProvides timely responses to all assigned tickets in accordance with SDS policiesIdentifies and escalates high priority tickets to appropriately support clientsPerforms other related duties as assigned. Project Development Assist with the development and maintenance of new and existing clientsDocument updates, testing, and technical production monitoring plansDraft internal and client-facing descriptions and diagrams of workflow processes Work Patterns Resolve assigned tasks in an efficient and effective manner.Works independently with minimal guidanceLeverages the expertise of other developers in the team on specific modulesTracks and bills all applicable support hours. (Billing)Performs other related duties as assigned. The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. What we’re looking for? Required Skills A Junior or Senior, pursing a 4-year degree in computer science or equivalent degreeProficiency with JavaProficiency with Unix-like operating systemsProficiency with Windows operating systemsKnowledge of relational databasesStrong oral and written communicationMath AptitudeHighly organized and disciplined.Business analysisMicrosoft Excel, Word, and WindowsAbility to understand processes, analyze, and identify improvements.Action orientation and ability to consistently complete assigned tasks on time Location: This role is located in our Dallas, TX office. Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!A professional development and growth-oriented workplaceGenerous benefits including, health insurance, short-term, and long-term disability401(k) with a company match to provide a better future in your retirement yearsA flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Apply now See more open positions at smartdata solutions