IT Software Solutions Engineeer

Software Solutions Engineer Our Client is looking for an IT Software Solutions Engineer who combines software development, technical troubleshooting, and strong customer service skills. This position will work directly with customers and internal teams to understand technical needs, troubleshoot problems, write and modify code, and develop practical software solutions. The ideal candidate enjoys programming, problem solving, and helping people, with the ability to translate customer needs into effective technical solutions and explain complex concepts clearly to both technical and nontechnical users. Job Roles and Responsibilities Provide professional and responsive technical support to customers and internal team membersCommunicate with customers by phone, email, and other channels to identify and resolve technical issuesWrite, modify, test, and maintain code to improve software functionality and develop customized solutionsAssist with software development, debugging, testing, implementation, and ongoing maintenanceTroubleshoot software, computer, application, and other technology related issuesInvestigate technical problems, identify root causes, and develop effective solutionsConfigure and maintain software applications and systemsTranslate customer and business requirements into practical technical solutionsAssist with software integrations, APIs, databases, data management, and automationIdentify opportunities to improve software functionality, workflows, and business processesTest new software features, updates, integrations, and custom codeDocument technical processes, software solutions, customer issues, and proceduresExplain technical information clearly to technical and nontechnical customersFollow up with customers to ensure technical issues are fully resolvedCollaborate with other departments to improve software functionality, operational efficiency, and customer experienceMaintain positive customer relationships and take ownership of issues through resolutionStay current with programming languages, software development tools, and emerging technologies Qualifications And Certifications Strong problem solving and analytical skillsGenuine interest in coding, programming, software development, and technologyExperience with or willingness to learn software development and programmingStrong troubleshooting and technical problem solving abilitiesStrong customer service, interpersonal, and communication skillsAbility to explain technical concepts clearly to individuals without a technical backgroundAbility to learn new programming languages, software applications, and systems quicklyAbility to work independently and take ownership of problems through resolutionStrong attention to detail and organizational skillsAbility to prioritize multiple projects, technical issues, and customer needsProfessional, dependable, patient, and solution oriented approachExperience with Python, JavaScript, C Sharp, SQL, or similar programming languages preferredExperience with databases, APIs, software integrations, or automation preferredPrevious software development or programming experience preferredPrevious technical support or customer service experience preferredFamiliarity with Windows, networking, cloud based software, or business applications preferredExperience supporting SaaS or business management software preferred