RQ00778 – UX Designer – Senior

Client: Supply Ontario Job Type: Hybrid – 3 Days Onsite Work Location: Metro Hall, 55 John Street, Toronto, Ontario, Canada Start Date: September 28, 2026 End Date: March 28, 2027 Business Days: 130 Hours: 7.25 hours per day, 5 days per week Anticipated Duration: 6 months Potential Extension: 6 months Public Sector Experience: Preferred Application Deadline Tuesday, September 8, 2026 at 9:00 AM EST Role Overview Supply Ontario is seeking a Senior UX Designer with extensive experience in user experience, interaction, product, or service design to support complex digital products and services. The successful candidate will lead discovery, user research, interaction design, prototyping, accessibility, design-system alignment, stakeholder engagement, and implementation support. The role requires strong proficiency with Figma, experience with AODA and WCAG, and the ability to design accessible, responsive, user-centred digital experiences. Must-Have Skills & Experience Minimum 7 years of professional experience in UX, UI, interaction, product, or service design, including senior-level responsibility for complex digital products or services.Extensive experience planning and conducting:DiscoveryUser researchStakeholder interviewsUsability testingEvidence synthesisAbility to translate research findings into prioritized design recommendations.Extensive experience creating:User journeysTask flowsService blueprintsInformation architectureWireframesInteractive prototypesHigh-fidelity responsive designsExperience designing for both web and mobile services.Advanced proficiency with Figma, including:ComponentsVariantsLibrariesPrototypingFile organizationDocumentationDeveloper handoffExperience designing and documenting accessible digital experiences in accordance with AODA and applicable WCAG requirements.Experience contributing to, extending, and applying design systems, including:Reusable componentsPatternsTokensInteraction guidanceContent guidanceGovernance practices Required Experience Experience designing complex public-facing or enterprise digital services, including:NavigationSearchFormsValidationError handlingEmpty statesLoading statesOther relevant interaction statesExperience collaborating with multidisciplinary teams, including:ResearchersContent specialistsAccessibility specialistsDevelopersProduct and project leadsBusiness stakeholdersSenior decision-makersExperience facilitating:In-person and remote workshopsDesign critiquesPlayback sessionsDecision-making activitiesAbility to build consensus and present recommendations to both technical and non-technical audiences.Experience preparing implementation-ready specifications and supporting developer handoff.Experience participating in design-quality reviews and resolving design and accessibility issues during implementation.Strong written, verbal, facilitation, analytical, organizational, and stakeholder-management skills. Portfolio Requirements The proposal must include a portfolio or case studies demonstrating at least three relevant projects. Each Example Should Identify Candidate's role and responsibilities.Project context, users, constraints, and objectives.Research and design methods used.Key design decisions and supporting evidence.Accessibility and inclusive-design considerations.Collaboration and implementation approach.Measurable outcomes, lessons learned, or resulting improvements. Note: The City may request the candidate to present selected case studies during the interview. Experience Considered an Asset Post-secondary education or certification in:User Experience DesignInteraction DesignService DesignHuman-Computer InteractionInformation ArchitectureAccessibilityRelated disciplineExperience delivering digital services in a:Municipal environmentBroader public-sector environmentRegulated environmentExperience with content design, search optimization, analytics, or service performance measurement.Experience providing coaching, mentorship, or knowledge transfer to design teams and multidisciplinary partners.Familiarity with Agile product delivery.Familiarity with public-sector procurement or governance processes. Key Responsibilities Discovery & Research Plan and conduct discovery, user research, stakeholder interviews, usability testing, and related evidence-gathering activities.Review existing research, analytics, service processes, accessibility findings, business requirements, and technical constraints.Synthesize findings into prioritized user needs, experience principles, design recommendations, risks, and opportunities.Ensure research and design activities include diverse users and consider accessibility, privacy, ethics, and informed consent requirements. Experience & Interaction Design Translate validated user and business needs into:User journeysTask flowsService blueprintsInformation architectureWireframesPrototypesHigh-fidelity interface designsDesign responsive and accessible experiences for web and mobile.Design navigation, forms, validation, errors, empty states, loading states, and other relevant interaction states.Apply user-centred design methods and UX/UI best practices to improve usability, findability, task completion, consistency, and service outcomes.Identify and prioritize design debt and recommend practical improvements based on user impact, accessibility, feasibility, and project priorities.Iterate designs based on research findings, usability testing, stakeholder feedback, technical input, and implementation constraints. Accessibility & Design-System Alignment Design in accordance with applicable City standards, the Accessibility for Ontarians with Disabilities Act (AODA), and applicable WCAG requirements.Document accessibility requirements, interaction behaviours, content guidance, and identified issues throughout the design process.Contribute to and support the maintenance of the City's design system.Create or refine reusable components, patterns, variants, tokens, and usage guidance.Reuse approved City components and patterns where appropriate.Document the rationale for proposed deviations or new patterns.Participate in accessibility and design reviews.Support resolution or formal acceptance of identified accessibility and design issues. Collaboration & Implementation Support Collaborate with City staff, divisional partners, researchers, content specialists, developers, product and project leads, and other stakeholders.Plan and facilitate workshops, design critiques, playback sessions, and decision-making activities.Build shared understanding and obtain timely stakeholder feedback.Present design concepts, research findings, prototypes, and recommendations clearly to technical and non-technical audiences.Prepare developer-ready:Design specificationsAnnotated prototypesAssetsBehavioursResponsive guidanceComponent referencesAcceptance criteriaMaintain continuous involvement during implementation.Participate in design-quality reviews and document issues through resolution.Advise clients and project teams on UX, UI, service design, accessibility, and design-system standards. Leadership, Documentation & Knowledge Transfer Provide senior design leadership and advocate for evidence-based, accessible, consistent, and user-centred decision-making.Maintain:Design filesResearch recordsDecision logsAccessibility issue logsDesign backlogsOther required documentationIdentify and communicate design risks, dependencies, assumptions, scope impacts, and trade-offs.Monitor relevant UX, accessibility, service design, and technology practices.Recommend appropriate improvements for City consideration.Provide knowledge transfer, coaching, and documentation to enable City staff to maintain and extend the work.Perform related duties within the scope of the assignment as directed by the designated City authority. Deliverables Discovery and UX Assessment: Review existing research, analytics, service processes, accessibility findings, and design-system assets and deliver a prioritized findings report.Research Plan and Findings: Prepare research plans, participant criteria, consent materials, interview/usability-test scripts, and research synthesis with evidence and prioritized recommendations.User Journeys & Information Architecture: Produce current- and future-state journey maps, task flows, service blueprints where appropriate, sitemap/navigation recommendations, and content/findability improvements.Interaction Design & Prototypes: Deliver annotated wireframes and responsive, high-fidelity Figma designs for prioritized journeys, including error, validation, empty, loading, mobile, keyboard, and assistive-technology states.Design-System Contributions: Deliver reusable components, patterns, variants, tokens, interaction guidance, content guidance, accessibility requirements, and usage documentation.Usability Validation: Conduct iterative usability testing and deliver test reports documenting findings, severity, design changes, unresolved issues, and recommended next steps.Accessibility Assurance: Complete accessibility reviews against applicable City standards, AODA requirements, and current WCAG requirements specified by the City.Developer-Ready Design Handoff: Provide organized Figma files, specifications, assets, behaviours, responsive guidance, component references, and acceptance criteria.Stakeholder Engagement & Decision Records: Facilitate workshops, critiques, playback sessions, and approvals while maintaining decision logs.Design Backlog & Progress Reporting: Maintain a prioritized UX backlog covering research, design debt, accessibility, component work, and unresolved product decisions.Knowledge Transfer & Close-Out: Deliver editable source files, research records, approved designs, design-system documentation, backlog, decision log, known issues, recommendations, and knowledge-transfer sessions. Mandatory Documents Candidates Must Provide The Following Documents Updated Resume in Word Format – MandatorySkills Matrix and References – MandatoryExpected Hourly Rate – MandatoryVisa Status – MandatoryLinkedIn ID – MandatoryQualification Matrix – Required Without the mandatory documents, we cannot submit a candidate. How to Apply If this opportunity matches your profile and you are interested, please send the required documents to: hrsmss@smsoftconsulting.com Deadline: Tuesday, September 8, 2026 at 9:00 AM EST Daily Job Updates For daily job opportunity updates, candidates can join our WhatsApp group. WhatsApp Group: Link will be provided separately.