Field Service Engineer, Mobile CT

Territory: Primarily New England with occasional travel elsewhereTravel: This position requires up to 75% travel which may include some weekends and 25% in company headquarters in Danvers, MA Who We Are Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide. Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging. Role Description Support our Service network and help build a world class Customer Satisfaction Department. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls. Key Duties And Responsibilities, Other Duties May Be Assigned On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environmentDrive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle timesEnsure escalation situations are managed and corrected quickly and professionallyProvide 2nd line support to the distributors in all aspects of customer supportHave a very high level of product knowledgeDefine PM kits and all service toolsBuild a service data base of information to align with our corrective action systemsProvide information such as fault trees and training materialsRun tests and simulations at our facility to assist with problem solvingTravel to the field to train and or resolve customer issuesTrain service engineersAttend and complete all required training and certification examsLearn to be proficient in service and repair of all systems (current, new, and updates)Be able to work independently and take ownership of customer baseBe completely self-sufficient in the field Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectationsBecome and remain compliant with REPtrax and VendorMateFollow all company policies regarding travel, expenses, meetings, and mealsMaintain basic system operational and service understanding in order to answer customer questions and resolve issues independentlyMaintain service calendar accessible by CS Manager/staffClose reports to CSD on Great Plains, PM Reports, Service ReportsRequired to wear dosimeter when in direct contact with radiation emitting devices Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education & Experience Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferredTechnical training and at least 2 years hands on experience servicing medical equipment. Experience with CT and Imaging a plus ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health StreamExperience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networkingMust demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environmentWilling to travel overnightValid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is requiredBudget, expense, and resource management experience requiredMust be able to assemble facts from various areas, analyze data, and provide informed recommendations to management Competencies & Skills You must be comfortable with technology, be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google ChromeFamiliarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to managementHigh attention to detailUnderstanding of terminology and ability to share and communicate effectively within the groupAbility to organize and prioritize tasks resulting in consistent productivityAbility to function within and support a team environment and build strong working relationshipsDependable and punctualAbility to meet accuracy and productivity goalsGood problem solving skills, ability to evaluate situation and prioritize factors in decision makingSelf-motivated, utilize available resources for self-improvement and developmentFlexible: able to follow directives and accomplish tasks outside of normal duties Travel Requirements Willingness to travel internationally, overnight, and on weekends with 75% travel requiredMust have a valid driver’s license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required Physical Requirements Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 poundsFrequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hearMust be able to sit and/or drive for long periods of time when travellingMust be able to stand for long periods of time (8-15 hours) for multiple daysRegularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather)Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situationThe noise level in the work environment is occasionally very loudSpecific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus Benefits We offer a comprehensive benefit package which includes: Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution)Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)Vision (Blue Cross Blue Shield): 100% company paidShort/Long Term Disability, Life & AD&D (The Standard): 100% company paid401k Retirement (Fidelity): 100% company match up to 5%Tax Deferred Health Care Savings ProgramsAccident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft Generous paid time off, tuition reimbursement, and more! Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources. ests.