Fire Alarm Service Engineer

Fire Alarm Service Engineer – Static Site (Kent) About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. What You Will Do Johnson Controls is hiring a Fire Alarm Service Engineer for a static on‑site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies. You will join a dedicated on‑site team responsible for the servicing, preventative maintenance, routine servicing, fault‑finding, and remedial works associated with site‑wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols. Typical Systems Include Conventional & addressable fire detection and alarm systemsNetworked systems and graphical interfacesGas extinguishing systems (Argonite, CO₂, Inergen, Novec)Mechanical fire suppression equipment You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades. What We Offer Competitive salary and commission schemeOvertime rates and door‑to‑door travel timeCall‑out rota paymentEngineer incentive planCompany vehicle, fuel card, and full PPE25 days paid holiday plus bank holidays, with the option to purchase additional daysPaid sick leaveMatched pension contributions, life assurance, and employee assistance programmeDiscounts on high street brands and Johnson Controls security productsCycle‑to‑work scheme and employee referral schemeAccess to business resource groupsExtensive on‑the‑job and cross‑training opportunities with outstanding resourcesTraining on Johnson Controls values, systems, and productsAll equipment required to complete your workLong‑term career development and progression pathwaysSupportive, collaborative team environment promoting work–life balance and wellbeing How You Will Do It Service, maintain, and fault‑find on fire detection and fire alarm systemsReceive training and development in gas suppression and mechanical suppression systemsCarry out integrity testing (training provided if required)Complete all service documentation accurately using an iPad and service softwareLiaise with the client to obtain permits to work and ensure compliance with site proceduresAttend mandatory training and maintain required certificationsSupport occasional mechanical and passive fire protection tasksParticipate in the on‑call rota on a rotating weekly basisIdentify, escalate, and report health and safety concerns promptlyConform to all QEHS regulations and contribute to a zero‑harm workplaceSign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigationsTake part in internal technical audits and continuous improvement activitiesCoach and support apprentices and new startersAct as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actionsRepresent Johnson Controls with professionalism, accountability, and inclusivity Required What We Look For Proven experience working with fire detection and fire alarm systemsExperience within a service‑focused businessGood understanding of gas suppression systems and their maintenanceTechnical knowledge of fire legislation, standards, and associated field devicesIntegrity testing experience (or willingness to train)Excellent communication and customer service skillsStrong IT literacyFull UK driving licenceAbility to work independently and as part of a teamWillingness to travel for trainingAbility to participate in the out‑of‑hours callout rotaAbility to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high‑security site checks) Desirable Experience coaching or developing othersExperience working on high‑hazard or critical‑infrastructure sites #RMDFL