Summary
✨ AI‑Generated
Join a European technology organization as a French-speaking Incident Manager responsible for owning SaaS incidents from detection through resolution and closure. You will collaborate directly with senior technology leaders, architects, and engineering teams, coordinate rapid issue resolution, and communicate clearly with clients. The position combines technical problem-solving, stakeholder management, and cross-functional leadership in a hybrid environment.
Highlights
Own end-to-end incident resolution for SaaS clients while working directly with senior technical stakeholders and development teams. The role offers hybrid working, strong client ownership, and broad cross-functional impact.
Description
💻 Incident Manager, SaaS (French speaker) 📍 This role is based in Paris ✦ Direct client ownership | Hybrid working | Cross-functional impactBuild what's next with usefficy Group is the European home for Tribe CRM, efficy CRM, and Apsis.
For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native.
Today, we're bringing that story together under one roof, as your European partner for AI-powered CRM.We help organisations navigate the agentic era of customer intelligence, automating smarter decisions, building stronger relationships, and growing sustainably over time.
Over 330,000 users across 60+ countries rely on us to grow smarter, move faster, and build lasting business relationships.Job OverviewWe're looking for an Incident Manager to own incident resolution for efficy CRM clients, from detection to close.
You'll work directly with CTOs, IT architects, and dev teams to resolve issues fast and communicate clearly under pressure.What's in it for you?✓ Direct exposure to complex SaaS environments and enterprise IT stakeholders✓ A team that invests in upskilling and growing from within✓ European exposure: support clients and colleagues across multiple markets✓ People experience programme & continuous learningKey responsibilitiesIncident ownership: own incident management from detection to resolution, keeping clients informed throughoutStakeholder management: act as the main point of contact for CTOs, IT teams, and technical stakeholders during live issuesTechnical credibility: hold your ground in technical conversations with developers and architectsFollow-up rigour: track and follow up on tickets, making sure nothing falls through the cracksCross-functional coordination: coordinate responses when incidents have broader impactPattern spotting: flag recurring issues for structural fixesWho you areExperience: background in technical support or incident management in a B2B SaaS or enterprise software environmentTechnical range: familiar with both SaaS and on-premise environmentsClient focus: you're the person customers trust when things go wrongComposure: resilient under pressure, a frustrated client doesn't throw you offLanguage proficiency: native level of FrenchLanguage proficiency: full professional fluency in EnglishHybrid policy: you can come to the Paris office 3 days a week✦ Ready to succeed and make an impact with us? Apply today, we can't wait to meet you! Please submit your application in English.efficy Group is a people-first employer, committed to providing equal opportunities for all candidates.
We take pride in the diversity of our team and welcome you — exactly as you are.
This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.Disclaimerefficy Group does not accept unsolicited assistance from search firms for this employment opportunity.
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