Skills
IT support
solution implementation
installation
troubleshooting
incident management
problem management
database troubleshooting
application troubleshooting
network troubleshooting
technical documentation
preventive maintenance
corrective maintenance
databases
applications
networks
communication interfaces
integration interfaces
Summary
✨ AI‑Generated
Work as a Support & Implementation Engineer responsible for implementing solutions and providing high-level technical support across customer environments. You will troubleshoot issues spanning databases, applications, networks, communications, and integrations, manage incidents through resolution, maintain technical documentation, and perform preventive and corrective maintenance both remotely and onsite.
Highlights
Combines onsite and remote technical work, customer-facing problem solving, end-to-end incident ownership, solution implementation, and exposure to multiple IT technology layers.
Description
We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons.
The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems.
The position will require close working with all teams in all levels of technical support and engineering.
Responsibilities
Implement and install solutions on the customer's test and production environmentsWork onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e.
Database, Application, Network, Communication, and Integration Interfaces Levels)Act positively and respond promptly to the customer's requests/ticketsPrepare, review and ensure accuracy of technical documentationConduct Preventive / Corrective Maintenance visits to customer sites physically or remotelyPerform any other job-related duties incidental to the work
Requirements
Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related fieldFresh graduates / Up to 3 years experience in a familiar fieldWilling to travel abroad and work extra hours whenever neededKnowledge in database engines (Oracle and MS-SQL)knowledge in operating systems (Linux and MS Windows)Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere)Knowledge in Directory Services (AD & LDAP)Excellent verbal, written, and interpersonal skillsExcellent team playerExcellent customer service skillsAttention to detail skillsEffective communication skills
Experience in one or more of the below is a plus:
Cloud Computing, Virtualization Technologies, SAN and Storage, Network InfrastructureData Centers, High Availability & Disaster Recovery, Backup & Recovery StrategiesKnowledge in PKI Infrastructure and Certificate AuthoritiesKnowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases)Knowledge in server and client operating systems (Linux Distros, Windows)Knowledge in web application servers (Jetty, Wildfly, JBoss).
Knowledge in Object Storage managementCloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean)Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes)DevOps Techniques and Skills including CI/CD
