Engineering Manager / Lead Software Development, Microsoft Dynamics 365 CRM

Do you enjoy leading high-performing engineering and consulting teams to build impactful CRM solutions?Are you passionate about modern platform engineering using Microsoft Dynamics 365 | Sales & Customer Service?Do you thrive in an agile, international environment where innovation and accountability drive success? Practical Information: Location: Germany (preferred Leipzig or Berlin area) or Belgrad, Serbia | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Director of Software Engineering | Language requirements: Fluent/professional English, written and verbal As our new Engineering Manager (gn) Dynamics 365 | Sales & Customer Service, your mission will be to elevate engineering excellence, drive platform maturity, and deliver reliable, high‑impact CRM solutions that support our global Sales organization. Key responsibilities Lead, develop and grow a global team of software engineers and technical consultants working on our Dynamics 365 | Sales & Customer Service platformDrive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing forward‑looking concepts - including the integration of innovations such as AI - to ensure the CRM landscape scales with SoftwareOne’s future growthEstablish and continuously improve software engineering processes and ensure adherence to quality standardsContribute hands‑on to design, implementation, documentation and testingCollaborate closely with Product Management, Product Owners and, where needed, external partners to deliver impactful solutionsJob Requirements Proven experience leading engineers and technical consultants in Microsoft CRM/CE environmentsSolid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power PlatformExperience designing and implementing sales processes using Dynamics 365 | Sales & Customer ServiceFamiliarity with agile software development practices (SCRUM, Kanban)Excellent communication skills (English on C-Level), analytical mindset, and a structured, solution-oriented workstyle What we offer An internal IT department that breaks the stereotypesA modern technology environment working with the latest Microsoft technologiesAgile ways of working, including SCRUM and Kanban, supporting collaboration and continuous improvementInternational collaboration with global engineering and consulting teamsOpportunity to help shape and improve engineering processes with real impactA role that enables you to stay hands‑on in design, implementation, documentation, and testingClose partnership with Product Management and Product Owners, enabling strategic contributionA highly engaged and efficient team environment Clear opportunities for learning, growth and expanding scope, creating space for development, progression and growing responsibilities over timeAn environment that prioritizes the “best fit” for long‑term success, giving you the room to grow into the roleA company that invests heavily in talent and training, offering continuous learning, upskilling and a supportive culture that encourages taking ownership and building long‑term expertiseand many more... Company description SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.