Summary
✨ AI‑Generated
Join a senior engineering team building cloud-based technology for customer interactions across digital and in-person channels. Work across the stack, collaborate closely with colleagues, continuously learn and experiment, and help evolve software as AI-driven workflows transform how customer journeys are delivered.
Highlights
Senior engineering role building customer interaction technology in a collaborative, learning-oriented environment that values initiative, experimentation, and adapting to AI-driven change.
Description
We turn every customer interaction into an opportunity.
We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.“The entire customer journey.
One platform”What we valueEvery CM.com colleague, connects to our 4 shared values: Drive and LeadYou take initiative, make decisions and recognize opportunities.
Making mistakes is part of moving forward.Grow and LearnThe growth of our colleagues and our customers is our priority.
You like to experiment, learn continuously and actively share knowledge and insights with others.Together and CareWe work together and we believe that diverse perspectives lead to stronger outcomes.
You value the social side of work, you show genuine interest and care about one another’s well-being.Speed and ChangeBy welcoming AI Agents into our organisation, we fundamentally change how work is done.
You are comfortable with change and you love working in a high paced environment.The RoleAs a Senior Full Stack Developer you will work on the development of the Mobile Service Cloud product of CM.com.
The Mobile Service Cloud is our cloud-native contact center platform: the product that brings email, phone, live chat, contact forms, WhatsApp and Facebook Messenger together in one place, so brands like Auping, Fleurop, Revolution Beauty, AS Watson and Yoursurprise can run customer service at scale, 24/7.
You'll join the team building its next chapter, where AI agents powered by HALO take on more of the conversation so human agents can focus on what actually needs them.
You will:Own the development of Mobile Service Cloud, a mature platform already supporting thousands of agents and millions of customer conversations a year.Build HALO-powered AI agents into the platform, so routine inquiries get resolved autonomously and human agents are freed up for the complex cases.Strengthen the backend that keeps every channel, email, phone, live chat, WhatsApp and more, running as one seamless, reliable experience.Move fast: test ideas, ship, learn from what doesn't work, and help shape what this role looks like a year from now.
Use AI tools actively to improve your own work.
Experiment, automate, and share what works with your team.
