Summary
✨ AI‑Generated
Manage and improve customer lifecycle experiences in a rapidly evolving technology environment. The role values initiative, experimentation, continuous learning, collaboration, and comfort with organizational change, with exposure to AI-driven customer engagement, conversations, data, and payments.
Highlights
Customer-focused role with strong emphasis on ownership, learning, collaboration, experimentation, and adapting to rapid technological change in an AI-enabled environment.
Description
We turn every customer interaction into an opportunity.
We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.“The entire customer journey.
One platform”What we valueEvery CM.com colleague, connects to our 4 shared values: Drive and LeadYou take initiative, make decisions and recognize opportunities.
Making mistakes is part of moving forward.Grow and LearnThe growth of our colleagues and our customers is our priority.
You like to experiment, learn continuously and actively share knowledge and insights with others.Together and CareWe work together and we believe that diverse perspectives lead to stronger outcomes.
You value the social side of work, you show genuine interest and care about one another’s well-being.Speed and ChangeBy welcoming AI Agents into our organisation, we fundamentally change how work is done.
You are comfortable with change and you love working in a high paced environment.The RoleAs our Customer Lifecycle Manager for North America, you’ll own the full customer journey for every CM.com customer in the region — from the moment a deal closes through onboarding, adoption, and ongoing service and support.
You’re the single point of accountability for getting new customers live fast and keeping existing customers getting value, so we retain and grow the NA book of business as CM.com scales in the region.You will:Own end-to-end onboarding for new NA customers, coordinating kickoff, implementation, and go-live so customers reach first value quickly and reliably.Serve as the primary point of contact for service, delivery, and support across the existing NA customer base, resolving issues and coordinating with Support, Product, and Engineering to close the loop.Build and manage renewal, adoption, and health-tracking processes that surface risk early and identify expansion opportunities across the portfolio.Partner with Sales, Marketing, and Product leadership to translate customer feedback and lifecycle data into scalable playbooks that support CM.com’s growth in North America.Use AI tools actively to improve your own work: experiment, automate, and share what works with your team.
