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Customer Success Manager - DACH

Channelengine — Germany · Posted ~3 hours ago

Senior Hybrid Visa History ✓

Skills

Customer success Account management Commercial strategy German Retention Revenue growth Stakeholder management

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Summary ✨ AI‑Generated

Own a portfolio of 35–60 mid-market accounts across the German-speaking DACH region as a Customer Success Manager. You will act as a strategic commercial partner, protect net revenue retention, identify growth opportunities, and engage customers in commercially meaningful conversations. The role offers substantial autonomy and a flexible hybrid working environment and is well suited to a German-speaking customer-success professional with a strong commercial mindset.

Highlights

Autonomous customer portfolio ownership in a priority market, with a clear commercial mandate, strong leadership support, and a flexible hybrid working model.

Description

We are looking for a Customer Success Manager – DACH (f/m/d) to own a portfolio of merchants and act as their strategic commercial partner 🤝This is a medior-to-senior individual contributor role within our Midmarket Customer Success team, based out of our Berlin office with a hybrid, flexible working model. DACH is a priority market for ChannelEngine, and this is a great moment to join the team — with real ownership, a clear commercial mandate, and strong leadership investment.This role suits someone who is as comfortable driving a commercial conversation as they are digging into why an account isn't performing. You'll run your own book with real autonomy and a clear mandate. We're not hiring a checklist: if you speak German, have a commercial mindset, and can make a convincing case for why your experience translates — we want to hear from you 📈What will you do as our Customer Success Manager – DACH?Own your portfolio and protect NRR: Take on a portfolio of 35–60 DACH accounts (€1.5–2.5M ARR depending on level), with ownership of NRR, churn, and expansion. You'll run proactive account management — health score tracking, QBRs/EBRs, stakeholder mapping, and early risk detection — to stay ahead of problems and ahead of opportunity.Drive GMV growth and deepen platform value: Connect ChannelEngine's capabilities to each customer's marketplace strategy across Amazon.de, Otto, Zalando, and beyond. You'll engage customers proactively to make sure they're using the platform to its full potential, surfacing new features and optimizing their marketplace presence at every stage.Lead commercial conversations independently: Run renewals, upsells, and multi-year planning without needing manager sign-off on standard situations. You'll partner with DACH AEs on expansion strategy and collaborate with Delivery and Support on escalations — contributing account intelligence back to the pod as a matter of course.Raise the floor of the DACH pod (Senior): At the senior end of this band, you'll mentor CSM colleagues, develop team playbooks, and lead cross-functional initiatives that sharpen how the whole pod operates — including improving the AE → Delivery → CSM handoff.