DontApply.Club
Login Register

Customer Success Manager

Easygenerator — United Kingdom · Posted ~1 hour ago

Mid Full-time Remote

Skills

Customer success Account management Customer relationship management Customer retention Account growth Stakeholder management Account health assessment Risk management

🔓 Log in to save this job, tailor your resume & track your apply process — 7 days free, no card needed.

Log in to add to target list

Summary ✨ AI‑Generated

A fast-growing remote-first EdTech organization is seeking a Customer Success Manager to own a portfolio of accounts and help customers achieve measurable business outcomes. You will build trusted stakeholder relationships, monitor account health, improve retention and expansion, identify risks early, and lead mitigation plans. Strong customer advocacy, communication, and account management skills are central to the role.

Highlights

Remote customer-facing role focused on building trusted relationships, improving customer satisfaction and retention, and driving account growth. The position offers ownership of a diverse account portfolio, strategic stakeholder engagement, proactive risk management, and the opportunity to contribute directly to growth in a fast-scaling environment.

Description

Join Easygenerator and help customers unlock the full value of e-learningStep into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth. What you will be doing Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. Objectively assess account health scores and proactively take action to improve them. Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities. Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. What you will bring A bachelor's degree or higher. 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required. Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen. A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders. A customer-oriented approach, with the ability to identify the real need behind a request. Nice to have A passion for HR tech and familiarity with the latest trends in the space. Ready to Join Us?If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!