Senior Software Engineer - Business Service Management

About The Role We're looking for a highly experienced Senior Software Engineer to join our team and play a critical role in supporting and evolving business-critical applications across Telstra's TDI and Wholesale technology landscape. In this role, you'll provide technical leadership across a portfolio of enterprise applications, ensuring they remain reliable, secure, scalable, and aligned to business needs. You'll work closely with business and technology stakeholders to deliver enhancements, modernisation initiatives, operational improvements, and ongoing support for critical services. This is an opportunity to contribute to complex technology environments while driving continuous improvement, operational excellence, and positive customer outcomes. What You'll Do As a Senior Software Engineer, You Will Provide technical leadership and engineering expertise for business-critical applications and services.Ensure high levels of application availability, performance, reliability, and security.Lead technical investigations, incident management, root cause analysis, and problem resolution activities.Deliver application upgrades, enhancements, integrations, cloud migration activities, and lifecycle initiatives.Partner with business and technology teams to translate business requirements into effective technical solutions.Support change, release, and deployment activities while maintaining operational readiness.Drive automation, modernisation, and continuous improvement initiatives.Identify and manage technical risks, governance requirements, compliance obligations, and audit activities.Maintain technical documentation, support models, service standards, and operational procedures.Mentor team members and provide technical guidance to delivery partners and broader project teams. What We're Looking For Technical Experience Extensive experience supporting and engineering enterprise applications within large and complex environments.Strong knowledge of software development practices, application support, integration technologies, cloud platforms, and enterprise systems.Demonstrated experience troubleshooting and resolving complex production issues.Strong understanding of ITIL processes, including Incident, Problem, Change, and Service Management.Experience working with vendors, managed service providers, and cross-functional delivery teams.Excellent communication, collaboration, and stakeholder management skills. Domain Knowledge You will bring strong functional and operational knowledge of TDI and Wholesale business processes, systems, and application ecosystems, including: Understanding of operational workflows and service delivery models.Knowledge of regulatory and compliance obligations.Awareness of customer impacts and business-critical service outcomes.Ability to bridge business requirements with technical solutions while acting as a trusted subject matter expert. Why Join Us? At Telstra, you'll work on technology that powers critical services for millions of customers and businesses. You'll have the opportunity to influence strategic technology outcomes, drive continuous improvement, and collaborate with talented teams across the organisation. Success in This Role Looks Like Improved application stability, reliability, and service performance.Reduced operational risk and recurring incidents.Successful delivery of application enhancements and modernisation initiatives.Strong governance, compliance, and audit outcomes.Trusted partnerships with business and technology stakeholders.Ongoing improvements in service quality, operational efficiency, and customer experience.