Summary
✨ AI‑Generated
Lead the local shops business for a country-wide quick-commerce marketplace. You will shape marketplace experience strategy, lead strategic and key account teams, strengthen partner relationships, drive commercial and operational performance, and work closely with operations, commercial, and product stakeholders to deliver scalable improvements.
Highlights
Senior leadership position with ownership of marketplace strategy, commercial performance, partner ecosystem development, and operational excellence. Offers significant team leadership, cross-functional influence, and opportunities to drive scalable customer and vendor experience improvements.
Description
Job DescriptionThe Head of Shops – Bangladesh is a senior leadership role responsible for shaping and executing the marketplace experience strategy for the Q-Commerce platform across the country.
The position drives growth and operational excellence by leading a team of Strategic and Key Account Managers to deliver a seamless, high-quality experience for vendors, retail chains, and customers.
This role plays a pivotal part in building a strong ecosystem of partners, driving efficiency across operations, and enabling data-driven decision-making to enhance commercial performance.
By collaborating closely with cross-functional teams — including Operations, Commercial, and Product — the Head of Shops ensures strategic alignment and flawless execution of business priorities.
The role also champions customer-centric innovation and continuous improvement, designing scalable processes that reduce friction and elevate the overall vendor and customer experience.
This position is key to strengthening foodpanda’s leadership in Bangladesh’s rapidly evolving Q-Commerce landscape and setting new benchmarks for marketplace excellence.
Responsibilities
Provide strategic leadership across commercial and operational functions to ensure strong marketplace performance and sustainable business growth.Lead, mentor, and develop the team to deliver operational excellence, strengthen collaboration, and achieve business objectives.Define and execute a profitable business strategy that expands the vendor portfolio, deepens partnerships, and enhances customer value.Build and maintain long-term partnerships with major retail chains and independent stores through effective negotiation and relationship management.Identify market opportunities and develop initiatives that drive category growth and strengthen foodpanda’s position nationwide.Improve operational efficiency and scalability by implementing data-driven processes, automation, and best practices across the marketplace.Oversee and optimize key performance indicators related to growth, profitability, customer satisfaction, and team engagement.Collaborate with cross-functional teams — including Operations, Vendor Management, and Regional Leadership — to ensure strategic alignment and flawless execution.Lead transformative initiatives to address operational challenges, enhance service quality, and drive continuous improvement.Serve as the primary liaison for regional stakeholders, fostering collaboration and alignment to deliver a consistent, high-quality marketplace experience.
