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MFC Operations Team Leader

Delivery Hero — Spain · Posted ~1 hour ago

Lead Onsite Visa History ✓

Skills

team leadership people management hiring training mentoring operations management KPI analysis dashboard development supply chain operations cross-functional collaboration

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Summary ✨ AI‑Generated

Take full ownership of a micro-fulfillment operation and lead a team of approximately 30 frontline employees and team leads. You will oversee logistics and store operations, hire and develop team members, monitor operational KPIs through dashboards, and collaborate cross-functionally to improve efficiency and long-term performance.

Highlights

Leadership role overseeing a fulfillment center and a team of around 30 employees, with ownership of operational performance, hiring and development, cross-functional collaboration, and continuous improvement.

Description

Job DescriptionTake full ownership of a BCN Micro-Fulfilment Center, transforming complex supply chain and store logistics into a flawless customer experience. You will build, mentor, and inspire a team of ~30 Front Line Employees and Leads while fostering a culture of continuous improvement through actionable data analysis. Partnering closely with cross-functional teams, you will scale operational efficiency and own the long-term success of the MFC business model. THE JOURNEY Be owner of part of the MFCs ES OKRs. Manage one MFCs of Barcelona (around 30 employees in charge). Manage a team of Picker and Couriers. Hire, train and mentor all the Team Members. Continuously facilitate analysis and dashboards to give visibility on the performance of the main operational KPIs. Develop MFCs business model with a 360º mindset. Coordinate all the operations of the MFC, both on the Logistics side and the Store. Work with a cross-functional team (Operations, CatMan, Finance, Health and Safety, Procurement…) to achieve quick and flawless execution. Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement.