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System Administrator I

Delivery Hero — Germany · Posted ~1 hour ago

Junior Full-time Hybrid Visa History ✓

Skills

IT support system administration hardware troubleshooting software troubleshooting account management network troubleshooting asset management MDM Jira ServiceNow JAMF Microsoft Intune networking

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Summary ✨ AI‑Generated

Join an enterprise IT team as a System Administrator I supporting core systems and the end-user environment. You will troubleshoot hardware, software, accounts, networking, printers, and audiovisual equipment; manage tickets and IT assets; maintain device-management compliance; and support seamless technical onboarding.

Highlights

Hands-on IT role covering end-user support, system health, access management, device administration, and technical onboarding. The position combines on-site and remote support with exposure to enterprise IT infrastructure, asset lifecycle management, and device-management platforms.

Description

Job DescriptionWe are currently looking for a System Administrator 1 to join our team working with our core IT systems and user environment. In this role, you will play a central part in ensuring that [Company Name] achieves its goals in operational uptime and support efficiency by maintaining system health, managing access, and guiding users through seamless technical onboarding and troubleshooting. Responsibilities: End-User Support & Troubleshooting Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades. Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects. IT Administration & Asset Management Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices. Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives. Process Improvement & Collaboration Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs. Partner with senior IT team members to improve processes and automation, staying current on emerging tech. AI-Enabled Support & Tooling Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues. Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.