Summary
✨ AI‑Generated
A Tier-2 Network and Systems Engineering role for a hands-on professional supporting multiple client environments. You will troubleshoot complex servers, networks, firewalls, VPNs, virtualization platforms, and endpoints; manage backup and recovery operations; and implement lasting fixes based on root-cause analysis. Strong experience across Windows Server, Active Directory, Linux, Microsoft 365, identity services, networking, and endpoint security is required.
Highlights
Hands-on Tier-2 infrastructure role covering network, systems, backup, recovery, and endpoint security across multiple client environments. The position emphasizes technical escalation handling, root-cause analysis, permanent remediation, and critical recovery operations.
Description
About the Role
AWT WorkSecure is looking for Tier-2 Network & Systems Engineers to handle technical escalations, infrastructure support, backup and recovery, network security, endpoint security and client onboarding.
The role is ideal for a hands-on IT professional who can diagnose problems, identify root causes, implement permanent solutions and work across multiple client environments.
Key Responsibilities
Handle Tier-2 technical escalations across Windows Server, Active Directory, Linux, Microsoft 365, Entra ID, networking and endpoint systems.Troubleshoot servers, virtualisation, networks, firewalls, VPNs and complex endpoint issues.Perform root-cause analysis and implement permanent solutions for recurring incidents.Configure, monitor and maintain Veeam Backup & Replication for assigned clients.Monitor daily backups, troubleshoot failures and perform regular restore and recovery tests.Support data recovery during backup or data-loss incidents.Manage firewall, routing, VLAN and VPN configurations and troubleshoot connectivity issues.Monitor and respond to endpoint security / EDR alerts, including device isolation and remediation.Maintain endpoint security agents, patch compliance and system health.Support client onboarding, including asset discovery, agent deployment, backup configuration, remote access and go-live activities.Develop automation and remediation scripts using PowerShell and Bash.Maintain accurate technical documentation, asset records, configurations, runbooks and knowledge-base articles.Mentor Helpdesk Support Executives and provide technical guidance on escalated issues.Participate in scheduled out-of-hours on-call support for critical incidents.Follow approved change-management procedures for all production changes.
Required Qualifications & Skills
Bachelor’s Degree / Diploma in Information Technology, Computer Engineering or related field.3–5 years of experience in Systems Administration, Network Administration, NOC, MSP, ISP or Tier-2 technical support.Strong Windows Server administration skills.Practical experience with Active Directory, DNS, DHCP and Group Policy.Good knowledge of Linux administration and command-line troubleshooting.Hands-on experience with Veeam Backup & Replication or equivalent enterprise backup solutions.Strong knowledge of Networking, Routing, VLAN, VPN and Firewall troubleshooting.Experience with PowerShell and Bash scripting.Good troubleshooting, root-cause analysis and problem-solving skills.Ability to prepare clear technical documentation in English.Willingness to participate in a rotating out-of-hours on-call schedule.
Preferred / Added Advantage
Veeam VMCE, Microsoft/Azure, CCNA or Fortinet certification.Experience with VMware, Proxmox or Hyper-V.Experience with Zabbix, Prometheus or Grafana.Experience with Remote Monitoring & Management (RMM) platforms.Microsoft 365 and Entra ID administration experience.Experience working in Managed Service Provider (MSP), ISP or Data Centre environments.Experience supporting multiple client environments.
