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Retail Twin Manager

About You — United Kingdom · Posted ~1 hour ago

Lead Full-time Onsite Visa History ✓ €18.17/hour

Skills

Team leadership Customer service Retail operations Compliance Responsible gambling Goal management Cost management Staff training

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Summary ✨ AI‑Generated

A retail operations organization is seeking a manager to oversee two busy customer-facing locations. You will lead and develop shop teams, maintain high service and operational standards, manage controllable costs, support compliance initiatives, and work toward defined performance goals in a dynamic environment.

Highlights

Management role overseeing two retail locations, with responsibility for customer service, team leadership, compliance, training, operational standards, and performance goals. The role offers a clear path into retail management.

Description

Job DescriptionAs a Retail Twin Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes betting shops no two days are the same and you'll have the chance to lead a team that wins together and does what's right by our customers. Reporting to the Area Manager you will manage 2 stores, delivering exceptional customer service, driving the companies gold standards and leading your shop team. Salary is €18.17 per hour Are you ready to launch a winning career? What you will do Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy.Train your team to have a sound understanding of the business and our products.Plan and work towards defined goals, and manage controllable costs.Ensure you and your team maintain high shop standards.Follow our recruitment, induction, and ongoing learning and development processes.Complete shop rotas.Support your wider area team, e.g. investigations, formal meetings, lead roles.Work Patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. You will work 35 hours and ensure that you schedule yourself to work with each member of your shop team. You will complete rotas at least four weeks in advance.