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Retail Customer Service Manager

About You — United Kingdom · Posted ~1 hour ago

Mid Full-time Onsite Visa History ✓ £13.00 per hour

Skills

customer service cash handling betting terminals operation complaint handling empathy problem-solving communication target-driven betting terminals POS systems

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Summary ✨ AI‑Generated

A leading international sports betting and gaming operator is hiring a Retail Customer Service Manager for their high-street betting shops. You will deliver outstanding customer service, take bets on a wide range of sports and events, process cash transactions, demonstrate betting terminals, and handle concerns through empathy and problem-solving. You will also champion responsible gambling practices, maintain shop standards, and support opening/closing duties. You will report to the Shop Manager and work as part of the local shop team. The role requires flexibility with shift patterns including evenings, weekends, and holidays. A passion for sports and building customer relationships is highly valued.

Highlights

Dynamic retail environment with no two days alike. Opportunity to work in a well-known betting shop brand as part of a supportive team. Paid hourly rate with clear targets and standard shop operations.

Description

Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Salary is £13.00 per hour. Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.