Operations Engineer

Were seeking an Operations Engineer to join our dynamic Engineering Operations Team. In this role, youll be instrumental in automating operational processes, providing advanced product support, and crafting custom integrations to meet both internal and customer needs. Your work will involve root cause analysis, developing tools to improve system functionality, and collaborating with various departments to enhance our softwares value. If youre a skilled software engineer with a passion for problem-solving and a drive to innovate, we invite you to apply. Responsibilities Execute and automate operational processes Provide second-level support for the product Implement customer-requested integrations and automations Investigate and identify causes of technical issues escalated by Customer Support Perform root cause analysis for production issues and recommend improvements Develop software to automate operational procedures and meet internal stakeholder needs Design and develop software solutions for customer needs as part of Professional Services Monitor integrations and develop tools to automate report reconciliation and visualization This job is provided by Shine.com