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Senior Manager, Order-to-Cash Processes & Projects

Delivery Hero — Philippines · Posted ~1 hour ago

Senior Full-time Visa History ✓

Skills

Order-to-Cash (O2C) process design SOP development process standardization revenue management billing accuracy project management User Acceptance Testing stakeholder collaboration

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Summary ✨ AI‑Generated

Lead order-to-cash process improvement across multiple finance service markets. You will create and maintain standardized procedures, design system-agnostic processes, ensure accurate revenue capture and billing, govern process changes, and collaborate with commercial and deployment teams on new initiatives and user acceptance testing. The role combines process ownership, project work, and cross-functional collaboration.

Highlights

Senior process leadership opportunity focused on standardizing finance operations, improving revenue capture, designing O2C processes, supporting new revenue initiatives, and coordinating cross-functional transformation.

Description

Job DescriptionWe’re looking for a highly driven and motivated Process Specialist, Order to Cash (O2C) to be part of the Order to Cash Projects and Processes. The role is preferred to be based in Philippines and will report to Head, O2C Projects and Process Your mission: You will create and update current Standard operating procedures (SOP) and detailed task plans (DTP) to align processes across our Finance Business Service markets.Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment.Take ownership for O2C process design (system agnostic) to ensure revenue is captured and billed accuratelySupport the O2C process blueprint, be the gatekeeper for all process changes and maintain close alignment with the Service Delivery counterpart for such changesCollaborate with Pandora Product Deployment team to ensure User Acceptance Testing (UAT) readiness and go-lives for new initiativesSupport the Finance team to triage the incoming pipeline of Pandora Billing P&T bug and minor enhancement ticketsSupport any new systems , UATs, as well as ensuring proper documentation of guidelines or SOPsExecute testing and consult on system and process roll-outs.Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processesFostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processesManage any ad-hoc tasks, financial topics and initiatives as required