Summary
✨ AI‑Generated
A hands-on solution engineering opportunity focused on designing and delivering cloud-native customer experience platforms. You will work with AWS technologies, scalable serverless architectures, solution design and development, and enterprise-grade customer engagement systems in a technically strong team.
Highlights
Strong salary package, remote/hybrid flexibility, permanent employment, exposure to complex enterprise cloud solutions and modern serverless architecture, and a collaborative high-performing engineering environment.
Description
Solution Engineer – Amazon Connect / Contact Centre (CCaaS)
A leading technology consultancy is seeking a highly skilled Solution Engineer to design and deliver cloud-native customer experience (CX) platforms using modern AWS technologies.
This is a hands-on engineering role suited to someone who thrives in solution design, development, and delivery, with a strong focus on scalable serverless architectures and customer-engagement platforms.
Opportunity to work on cloud CX solutions in a high-performing technical team.
$140-170K salary + superannuationRemote/Hybrid FlexibilityFull-time permanent opportunityWork across complex, enterprise-grade cloud solutionsExposure to modern AWS serverless architectureCollaborative, high-performing engineering environmentMust be an Australian OR NZ Citizen
WHO ARE WE?
We are a technology-driven consultancy focused on delivering modern cloud, connectivity, and customer experience solutions.
Our approach combines deep technical capability with strong customer outcomes, enabling organisations to transform how they engage with their customers.
Working in a collaborative and agile environment, our teams design and deliver scalable, secure, and future-ready solutions across complex enterprise environments.
WHAT WILL YOU BE DOING?
Design and build Amazon Connect-based contact centre solutions using serverless architectureDevelop backend services, APIs, and integrations across cloud platformsBuild and support frontend components for agent and customer experiencesIntegrate cloud platforms with enterprise systems (e.g.
CRM and business applications)Contribute to solution design documentation, testing strategies, and deployment standardsProvide Level 2 support for production environments, including troubleshooting and root cause analysisCollaborate with cross-functional teams to ensure scalability, performance, and security best practicesSupport project delivery, including scoping, timelines, and technical executionContribute to continuous improvement of delivery practices and solution quality
WE NEED YOU TO HAVE EXPERIENCE IN …..
Designing and building production contact centresExtending Amazon Connect with AWS servicesSupporting live environments and troubleshooting issuesTranslating CX requirements into robust cloud solutionsStrong experience in AWS cloud environments, particularly serverless architectureHands-on experience with Amazon Connect and cloud-based contact centre solutions (CCaaS)Experience developing backend services using Node.js, Python, or JavaStrong understanding of API design and integration (REST APIs)
IT’S NICE TO HAVE….
Experience with React or modern frontend frameworksExposure to Terraform or serverless deployment frameworksExperience integrating with CRM platforms such as Salesforce or DynamicsKnowledge of authentication protocols (OAuth, SAML, Cognito)Experience working within consulting or client-facing environments
TO BE CONSIDERED….
Please apply online or email your CV directly to Jack.Ford@searchability.com.au.
For further information, call 0485 858 848 Calls are welcome between 7 am and 10 pm.
If unavailable, please leave a message and you will receive a response.
By applying, you consent to your application being submitted to our client in relation to this vacancy only.
KEY SKILLS:
AWS · Amazon Connect · Serverless · APIs · Node.js · Python · Cloud Architecture · CCaaS · DevOps
