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VIP Team Leader

About You — Germany · Posted ~2 hours ago

Lead Contract Visa History ✓

Skills

Team leadership Customer service Commercial management VIP customer management Performance management Customer retention Revenue protection Strategic alignment Portuguese Spanish English

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Summary ✨ AI‑Generated

Lead a VIP customer management team serving a major international market, overseeing daily performance while ensuring high-value customers receive exceptional, personalized service. You will drive satisfaction and retention, protect revenue, implement commercial strategies, and act as a key link between senior management and frontline specialists. Professional fluency in Portuguese, Spanish, and English is required.

Highlights

Leadership opportunity focused on high-value customer experience, team performance, retention, commercial strategy, and close alignment with senior management.

Description

Job DescriptionOur UY office is hiring a Fixed Term VIP Team Leader to join their ARM VIP team. This role would be suited to someone with a strong customer service and commercial focus background looking for a new challenge covering a mternal leave term. As a VIP Team Leader you will be responsible for overseeing the day-to-day management and performance of the VIP Executives Management team for Brazilian Market, ensuring high-value players receive an exceptional and personalized service. The role focuses on leading the team to maximize player satisfaction, retention, and overall value, while implementing strategies to protect business revenue coming from VIP players. The VIP Team Leader is a pivotal link between senior management and the VIP team, aligning VIP initiatives with the company’s overall business strategy. Please note this role requires the successful candidate to be professionally fluent in Portuguese (BR) Spanish and English, due to the nature of this role. This role is also based fully in Uruguay.