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VIP Team Leader

Entain — Austria · Posted ~1 hour ago

Lead Contract Onsite Visa History ✓

Skills

Team leadership Customer service Commercial focus VIP customer management Performance management Customer retention Revenue protection Business strategy alignment

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Summary ✨ AI‑Generated

Lead a VIP customer service team serving an international market during a fixed-term maternity leave cover. You will oversee day-to-day team performance, ensure high-value customers receive personalized service, drive satisfaction and retention, protect revenue, and align team initiatives with broader business objectives. Professional fluency in Portuguese, Spanish, and English is required.

Highlights

Fixed-term leadership opportunity managing a VIP customer service team, with responsibility for customer satisfaction, retention, team performance, and commercial value in an international market.

Description

Job DescriptionOur UY office is hiring a Fixed Term VIP Team Leader to join their ARM VIP team. This role would be suited to someone with a strong customer service and commercial focus background looking for a new challenge covering a mternal leave term. As a VIP Team Leader you will be responsible for overseeing the day-to-day management and performance of the VIP Executives Management team for Brazilian Market, ensuring high-value players receive an exceptional and personalized service. The role focuses on leading the team to maximize player satisfaction, retention, and overall value, while implementing strategies to protect business revenue coming from VIP players. The VIP Team Leader is a pivotal link between senior management and the VIP team, aligning VIP initiatives with the company’s overall business strategy. Please note this role requires the successful candidate to be professionally fluent in Portuguese (BR) Spanish and English, due to the nature of this role. This role is also based fully in Uruguay.