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Senior Account Manager, City Development

Delivery Hero — Italy · Posted ~3 hours ago

Senior Full-time Visa History ✓

Skills

Strategic account management City development Partner acquisition Pipeline management Partner relationship management Operational optimization Promotional planning Growth strategy Performance management

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Summary ✨ AI‑Generated

Take end-to-end ownership of a cluster of cities as a Senior Account Manager focused on city development and growth. You will decide expansion priorities, build and manage partner pipelines, develop top-performing partnerships, improve operational fundamentals and customer experience, and execute local promotional strategies. This is a high-autonomy commercial role suited to someone who can turn market opportunities into sustainable city-level growth.

Highlights

Owns the growth and performance of a regional cluster of cities with broad strategic and operational responsibility. The role combines market expansion, partner acquisition and development, customer experience optimization, and city-level commercial planning.

Description

Job DescriptionYour Mission: As a Sr Account Manager in the City Development team, you will take full strategic and operational ownership of a regional cluster of cities. You will be the single point of accountability for their growth: deciding where we expand, which partners we bring onto the platform, how we fix the fundamentals of the user experience— all the way to handing over a mature, profitable, market-leading city. Own your focus cities end-to-end: Coverage & Maps: drive expansion decisions and coordinate with Operations on decisions to improve the presence in your cities. Content: set partner acquisition priorities, own pipeline execution, manage & Grow your cities’ top partners. Fix the Basics: directly drive partner uptime improvement through targeted outreach, menu quality and CTDP optimization, and review AVR/shrinking thresholds to prevent content reductions triggered by ops tools. Affordability: own and execute the city-level promotional plan with city top partners. Reporting: own the city-level Weekly Business Review. What success looks like: Promotional presence in your cities— work with your top partners to execute appealing promotions. Focus on growing your priority cities.