Software Engineer

About DigitalWell: DigitalWell is an award-winning technology company specialising in cloud communications, customer experience, and AI-driven solutions. We help organisations transform the way they communicate, collaborate, and serve their customers through innovative, secure, and scalable technologies that deliver real business impact. Our people are at the heart of our success, and our values are fundamental to who we are and how we work. We are passionate about what we do, we work hard to achieve success, we treat everyone with respect, and we always deliver for our customers. These values guide our decisions, shape our culture, and inspire us to go above and beyond every day. As a growing and ambitious organisation, we foster a collaborative and supportive environment where people are empowered to learn, develop, and make a meaningful impact. We're proud of the culture we've built and the difference we make for our customers, partners, and each other. Role Summary: DigitalWell is seeking a Software Engineer to join our Team. This role will be centred around developing web-based services and applications in AWS & MS Azure. In many instances you will be leveraging AI, ML and automation technologies to support services we offer our clients on our Intelligent Voice Network. You will also support our CX Technology Clients using similar technologies and principles in the delivery of superior CX & employee experiences with increased efficiency and simplicity. This role will be Hybrid. With a minimum 2 days per week in person in our Limerick Office. Some responsibilities will include: Design, build, and maintain integrations between internal and external systemsDevelop and support full-stack applications (React/Next.js frontend, .NET Core backend)Build event-driven, serverless solutions using AWS servicesSupport and evolve customer-facing applicationsCollaborate with cross-functional teams (product, support, clients) to gather requirements and deliver integration solutionsManage deployments via CI/CD pipelines, ensuring reliable and repeatable releasesTroubleshoot and support production systemsParticipate in code reviews, architecture discussions, and technical documentation Requirements: Experience, Education & Qualifications: Minimum of 3 years professional software engineering experience requiredDegree in Computer Science, Software Engineering, Information Technology or a related disciplineIdeally is certified in the below or working toward completion:AWS Certified Cloud PractitionerAWS Certified AI PractitionerAWS Certified Developer – AssociateAWS Certified Solutions Architect – AssociateAWS Certified Machine Learning – Specialty Skills: Full-Stack Software Engineering – Proficient across the stack, with hands-on experience in React.js/Next.js front-end development and .NET Core/C# back-end development.Cloud Architecture (AWS) – Practical experience designing and building solutions using AWS services such as Lambda, DynamoDB, API Gateway, ECS, SQS, and EventBridge.Event-Driven & Serverless Design – Ability to architect and implement event-driven, serverless systems that are scalable, resilient, and loosely coupled.Systems Integration – Skilled at designing, building, and maintaining integrations between internal and external/third-party systems, including API design and data exchange patterns.AI/ML & Intelligent Automation – Working knowledge of AWS AI/ML services (e.g. SageMaker, Comprehend, Transcribe, Textract, Bedrock, Personalize, Pinpoint) and the ability to apply them to real business use cases such as document processing, personalization, and customer messaging.Database & Data Management – Competence in relational database design and management (PostgreSQL), including query optimisation and data integrity practices.DevOps & Release Management – Experience building and maintaining CI/CD pipelines, ensuring reliable, repeatable, and low-risk deployments.Production Support & Troubleshooting – Strong diagnostic skills, with the ability to identify, triage, and resolve issues in live production systems under time pressure.Cross-Functional Collaboration – Comfortable working closely with product, support, and client stakeholders to gather requirements and translate them into technical solutions.Technical Communication & Documentation – Able to contribute effectively to code reviews, architecture discussions, and clear, maintainable technical documentation.Adaptability & Continuous Learning – Willingness to pick up adjacent technologies (e.g. Genesys Cloud) and stay current with evolving cloud and AI capabilities relevant to the platform. Key Competencies: Solution Design & ArchitectureProblem solving & Analytical ThinkingCollaboration & Stakeholder ManagementContinuous LearningCustomer FocusInnovation & Continuous ImprovementCommunication & Influencing Skills