IoT Technical Service Manager

Tele2 IoT has been recognized as one of the top 15 companies worldwide and one of the top 10 in Europe in this year’s Gartner Magic Quadrant for Managed IoT Connectivity Services Worldwide. We are trying to simplify and democratize access to high quality IoT Services globally. If you are ready to share our passion for IoT and would like to contribute directly to Tele2’s mission to provide high quality connectivity to as many customers as possible in the world, this job is for you. We believe in fostering a creative and flexible work environment. You will be part of a global team spread across several countries, working in a culture where teamwork and inclusion lead the way forward. Every employee is essential for our success, and you will always make an impact. At Tele2 IoT, we are proud of the culture we have built, one where people are empowered to take ownership, act with autonomy, and make a real impact. We call it IoT Love: a set of values that runs through everything we do, from developing great products to delivering critical support when it matters most About the job As an IoT Technical Service Manager, you’ll play a key role in ensuring service stability and quality for our most important customers. You’ll manage relationships with large and strategic accounts, consult on advanced technical solutions, and lead initiatives that improve customer satisfaction.You will join a customer-focused team, where you'll contribute to an environment where great service is built on strong partnerships. We thrive on collaboration, knowledge sharing, and team success to provide cutting-edge IoT solutions every day.Who are you? To thrive and succeed in this role, we believe that you are a natural problem-solver with a proactive mindset. You combine technical expertise with empathy, making you a trusted partner for customers, and a supportive colleague for your team. You thrive in dynamic environments and love finding ways to add value. Your main responsibilities will include Acting as a trusted advisor and proactive partner for customers.Managing complex technical challenges and providing advanced solution consulting.Ensuring service stability and meeting SLAs/SLOs for customers.Leading major incident management and coordinating resources for resolution.Collaborate with peers and cross-functional teams to solve complex technical challenges.Driving customer governance through regular meetings and operational reviews, with clear stakeholder alignment, KPI tracking, risk management, and continuous improvement. Qualifications: You have extensive experience in service management and customer success.You possess in-depth technical knowledge in IoT and mobile network services.You are skilled at managing complex incidents and escalations.You have strong communication skills and are good at building strong relationships with stakeholders.You communicate fluently in English. Italian, Spanish or German languages are bonus.What We Offer A motivating role in a growing industry with colleagues worldwide.A brand-new dedicated IoT office in Riga, Latvia with a friendly and supportive environment.Salary starting from 2500 EUR (gross) depending on experience.Other benefits such as: Allianz Premium health insurance; free parking lot near the office, daily fresh fruits in the office, monthly telecom allowance, and exciting team building activities locally and abroad.Opportunities for professional growth and development. Do you love turning complex technical challenges into seamless customer experiences? Join a team that thrives on collaboration and is passionate about delivering exceptional service to some of the most innovative IoT companies in the world.