Chief of Staff, Strategy & Operations

Job DescriptionRomania is one of Glovo's biggest markets and one drawing real attention from regional and HQ. The GM is hiring a Strategy & Operations Lead who plays Chief of Staff to the GM. This is the operator who sits next to them, makes the country run, and owns the cross functional projects that decide whether the next two years are step change or grind. Here's the honest version of the job. Romania has the usual problems of a country that scaled fast: the operating cadence is patchy, decisions sit too long, and the same handful of cross functional issues keep coming back because nobody owns them end to end. You're here to fix that. You'll have the GM's full backing, the country leadership team in the room with you weekly, and direct lines into HQ and regional. The work is high leverage and visible. What you do or don't do shows up in country numbers within a quarter. This is not a strategy role. About 70% of it is operational: running the cadence, prepping the GM, making sure decisions actually get made, holding function leads to what they committed, pushing the GM's projects to the line. The other 30% is hard problem solving on those projects. The kind that doesn't have a published playbook, because Romania's market is its own thing. If "I want to do strategy" is the appeal, you'll hate this. If "I want to run something real, at scale, next to where the decisions get made" is the appeal, keep reading. What lands on your desk: numbers that don't tie, a stalled cross functional project, a leadership meeting where the wrong call is about to get made, a regional review the GM is walking into with the wrong narrative. You decide what gets fixed first, and you fix it. In the spreadsheet and in the room, often in the same hour. What you get back: every part of a country that matters seen from the inside, daily contact with the people running it, cross functional reps that don't exist inside any single function, and the seat closest to where the decisions get made. THE JOURNEY Run the country's operating rhythm Own the weekly review, MBR, QBR, and leadership team routines: make sure they drive decisions, not just slidesBuild the reporting layer that catches problems on Monday, not at the end of the monthWhen something's off, get on it: surface it within 48 hours with a root cause and a proposed fixDrive the calls the GM hasn't made yet, then make sure each one gets executed Be the person the GM trusts to know what's actually happening on the groundDrive cross functional projects end to end Take the GM's projects from ambiguous brief to delivered outcomeFrame the problem, build the plan, run the room, land the resultDo the work yourself when you need to: the analysis, the stakeholder call, the slideHand off cleanly to BAU, or shut it downManage stakeholders inside and outside Romania Prep the GM for regional reviews, HQ asks, board updates, partner escalationsTranslate Romania up and HQ down, with the GM's voice intactRun leadership team meetings and own what comes afterHold leaders to their commitments, with no formal authorityBe the GM's actual partner Own the ask queue: what's in, what's owed, what's overdueThink through every decision before it lands: options, tradeoffs, a recommendationCover the conversations the GM can't get toPush the leadership team to raise the bar, including yourself