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Account Manager - SMB Partners

Delivery Hero — Bulgaria · Posted ~2 hours ago

Mid Full-time Visa History ✓

Skills

Account Management Partner Relationship Management Data Analysis Marketing Portfolio Management CRM Tools Analytics Tools Marketing Kits

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Summary ✨ AI‑Generated

We are looking for an Account Manager to join our Partners & Brands team. In this role, you will build and maintain strong relationships with our partners, directly impacting the growth of long-tail accounts and improving user experience. You will maintain relationships through scalable tools and initiatives, develop lasting partnerships, analyze partner metrics to deliver a great experience, optimize partner visibility through marketing actions, and develop plans to re-engage inactive partners. The ideal candidate has strong account management experience, analytical skills, and a passion for partner success.

Highlights

Opportunity to manage long-tail partner portfolio in a fast-growing on-demand marketplace. Key role in driving partner growth and improving user experience. Work with a dynamic and data-driven team in the partners and brands space.

Description

Job DescriptionJob Ref ID: JR0085528 YOUR MISSION: As an Account Manager (Long Tail), you will be a key role in the Glovo Partners & Brands team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be directly responsible for impacting all the Long Tail partners to make them grow and improve user UX. THE JOURNEY: Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support. Developing and maintaining lasting relationships with partners, offering them the necessary support for the growth and development of their business. Analyzing portfolio partners metrics to give them a good experience with Glovo and take action in accordance to their performance and specific needs. Optimize Glovo visibility in our partners through marketing actions and our marketing kits. Understand motives of inactive partners and churn and make plans to improve MoM. Define scalable processes, making sure long tail partners are self-sufficient and independent in using our tools. Draw and execute plans to make the portfolio grow through promos, marketing activations, menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.) and selling positioning assets. Identify new assets to sell to the Long Tail partners and implement the whole process. Review and propose partner communications, ensuring partner engagement and long-term relationships. Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ. Improve operational efficiency of our partners by making sure we always deliver the best service to our customers. Active collaboration with colleagues from the team and from other departments, sharing experiences and contributing to the creation of a supportive environment that encourages personal and business growth.