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3PL Account Manager

Delivery Hero — Spain · Posted ~2 hours ago

Senior Full-time Visa History ✓

Skills

Account Management 3PL Management Negotiation Data Analysis Fleet KPI Analysis Strategic Planning KPI Dashboards Analytics Tools Internal Tech Platforms

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Summary ✨ AI‑Generated

We are hiring a 3PL Account Manager to own strategic relationships with 5-8 third-party logistics providers. You will act as a strategic advisor, using data to help partners scale, improve unit economics, and ensure top-tier fleet performance. Responsibilities include acting as the main business partner, conducting regular reviews, analyzing fleet KPIs to maximize order volumes, fixing operational bottlenecks, improving partner profitability, and onboarding partners onto new technology and features. The ideal candidate has strong negotiation skills, data-driven mindset, and experience in logistics or marketplace operations.

Highlights

High-visibility strategic role managing 5-8 logistics partners. Opportunity to shape the evolution of a delivery model in a major market. Direct impact on marketplace health through data-driven negotiation and execution.

Description

Job DescriptionJob Ref ID: JR0081138 Glovo Spain is evolving its delivery model, and we are building the team to lead this transition. As a 3PL Account Manager, you will own the strategic relationship with 5-8 third-party logistics (3PL) providers. You won’t just manage accounts; you will be their strategic advisor. Your goal is to use data to help them scale, improve their unit economics, and ensure top-tier fleet performance. This is a high-visibility, fast-paced role where your negotiation and execution will directly impact Glovo’s marketplace health in Spain. Responsibilities Own partner relationships: Act as the main business partner for 3PL owners, driving regular reviews to align their growth with Glovo’s objectives. Scale volume & efficiency: Analyze fleet KPIs to maximize order volumes, fix operational bottlenecks, and improve partner profitability. Drive tool adoption: Onboard and pitch new Glovo tech, features, and processes to partners to optimize their daily operations. Manage contracts & SLAs: Ensure strict contract execution, lead commercial renegotiations, and guarantee high-quality service levels. Unblock problems cross-functionally: Work toe-to-toe with Billing, Pricing, Legal, and Ops to solve complex issues fast and ensure a smooth partner experience. Turn data into action: Partner with our Strategy & Data team to launch local initiatives and experiments based on marketplace insights.