Summary
✨ AI‑Generated
Join a technology-focused environment as an IoT Service Operations Engineer responsible for maintaining high-quality international connectivity services. You will coordinate incident, problem, and change processes, collaborate with distributed operations teams and vendors, manage escalations, and support service-impacting changes.
Highlights
Work on international IoT connectivity services, collaborate with cross-market operations teams, and play a key role in service quality, operational excellence, and change management.
Description
T Hub is a dynamic, forward-thinking place where technology truly matters! We are the heart of innovation within Deutsche Telekom Group, bringing together top talents to design, build and operate cutting-edge solutions used by millions of customers worldwide.
Have you ever wondered whether you'd rather work in a big tech company, a startup, a software house, in telecom or IT, remotely or from the office? At T Hub, the answer is simple – YES!
Find your superposition → Apply → Meet us → Become part of T Hub!
What you will do
Ensure operational excellence and service quality of Deutsche Telekom's international M2M/IoT connectivity services.Cooperate closely with IoT Operations teams across Germany and international markets.Coordinate and support Incident, Problem and Change Management processes.Act as a Change Advisory Board member and coordinate service-impacting changes.Collaborate with multiple vendors, drive escalations, support change execution and assess vendor performance.Define and monitor service quality KPIs, including availability, stability, response times and customer experience indicators.Document high-level end-to-end service architecture and service chains.Maintain operational documentation, knowledge base articles, expert guidelines and on-call procedures.Serve as a technical point of contact for SOC teams, internal stakeholders, vendors and customers.Support SLA, OLA and ITIL process improvements and optimization initiatives.Participate in monitoring strategy development and optimization activities.Support the launch of new services and projects, ensuring operational readiness before commercial deployment.
What do you bring
2+ years of experience in telecommunications, network operations, mobile data services or IT infrastructure environments.Understanding of mobile network architecture and services (2G/3G/4G/5G).Knowledge of Mobile Core technologies, especially:APN,DNS,Diameter,Radius,PGW,EPC/ePC.Good understanding of IP networking concepts:IPv4/IPv6,routing,DHCP,subnetting,troubleshooting.Experience with network diagnostics and packet analysis tools such as Wireshark.Understanding of ISP services, CDN, DNS and Internet connectivity concepts.Familiarity with Incident, Change and Problem Management processes.Experience working with multiple stakeholders, vendors and international teams.Good English communication skills.
Nice to have
Exposure to IoT/M2M services.Knowledge of eBGP and routing principles.Experience with ELK/Kibana environments.Understanding of service monitoring platforms and service quality reporting.ITIL certification or practical ITIL experience.
Benefits
Stable employment based on employment contract.Private medical care and life insurance.Access to learning platforms such as Percipio, Coursera and Rodos.Cafeteria benefit platform.Additional day off for your birthday.Hybrid work model (2-3 days in the office).Free parking space.International projects within Deutsche Telekom Group.
Working at T Hub means becoming part of an international team responsible for services connecting millions of IoT devices worldwide.
You will work at the intersection of telecommunications, networking and modern connectivity solutions while helping shape the future of IoT within Deutsche Telekom Group.
You'll have the opportunity to collaborate with experts across Europe, contribute to mission-critical services and gain hands-on exposure to Mobile Core, global connectivity and next-generation telecom technologies.
